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IAP-305 fails to join cluster after reboot

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  • 1.  IAP-305 fails to join cluster after reboot

    Posted Sep 07, 2018 11:06 AM

    Hi there, I have an existing IAP-305 cluster of 12 APs.  All APs are running firmware 8.3.0.2-8.3.0.2_66308 and are managed by Airwave.  Recently 3 of them went offline and I don't know why.  I went onsite to troubleshoot with the console cable and they were all sitting at the apboot> prompt.  A reboot of the AP causes it to boot to apboot> and go no further.  I did a factory reset on the 3 APs and they all re-joined the cluster, but if I reboot any of the 3 APs, they boot back to the apboot> prompt and go no further.  The remaining 9 APs in the cluster can be rebooted and come up fine. 

     

    I must say that I'm at a bit of a loss troubleshooting this issue so I came here for help.  Any guidance someone could provide would be greatly appreciated.

     

    Thank you.

    Chris

     



  • 2.  RE: IAP-305 fails to join cluster after reboot
    Best Answer

    EMPLOYEE
    Posted Sep 07, 2018 01:24 PM

    This sounds like an issue for TAC, as a hardware RMA may be needed.



  • 3.  RE: IAP-305 fails to join cluster after reboot

    Posted Sep 10, 2018 09:37 AM

    Thank you Charlie, I will follow up with TAC.



  • 4.  RE: IAP-305 fails to join cluster after reboot

    Posted Nov 02, 2018 10:30 AM

    Hi there, I just wanted to post back to say that this was resolved by TAC.  All problematic IAP-305s were replaced via RMA.