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Instant Internal Server: Server Timeout (Radius)

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  • 1.  Instant Internal Server: Server Timeout (Radius)

    Posted Feb 03, 2015 10:16 AM

    Hi guys,

    long story short: since i restored a old backup, my clients are unable to connect with psk & mac authentication...

    i did some testing and figured out that everything works with psk only, so i suppose it's the mac-authentication.

     

    show ap debug auth-trace-buf keeps showing me lines like this:

    Feb  3 14:52:11  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
    Feb  3 14:52:57  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX
    Feb  3 14:53:17  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
    Feb  3 14:54:04  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX
    Feb  3 14:54:24  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
    Feb  3 14:55:10  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX

     

    any clues?

    thank you!

     



  • 2.  RE: Instant Internal Server: Server Timeout (Radius)

    EMPLOYEE
    Posted Feb 03, 2015 10:23 AM

    Since you restored a backup, there could be a range of issues.  First check to see if there is anything in the local user database:

     

    show local-userdb

     If you do not have any local users and you don't have any guest users there, you can try repairing the database from the GUI.

     

     



  • 3.  RE: Instant Internal Server: Server Timeout (Radius)

    Posted Feb 03, 2015 10:39 AM

    Hi Colin,

    thanks for the quick reply.

    the show local-userdb doesn't work on our Instant-AP's, but show users gave me a list of users:

    Spoiler
    guest          XXXXXXXX70cb55a5a94ed056XXXXXXXX                  Captive Portal
    001b7702bc57  XXXXXXXX7c4868622d263fce6cc81bda940ab095XXXXXXXX  Radius
    08edb99efa91  XXXXXXXX56a959f19d497f4060f71aec93406b7cXXXXXXXX  Radius
    74e1b6323d04  XXXXXXXX6bdc16279344d7c98a65534c28fd99caXXXXXXXX  Radius
    74e1b630560e  XXXXXXXX2afa2305733240d2163d6a173fb8788eXXXXXXXX  Radius
    64a3cbbeb300  XXXXXXXX45529a6d7c7236b83d858fd0c9edd99cXXXXXXXX  Radius
    ...

     

    And GUI shows something like this:

    int-srv.png

     



  • 4.  RE: Instant Internal Server: Server Timeout (Radius)

    EMPLOYEE
    Posted Feb 03, 2015 10:44 AM

    I apologize.  I did not see "instant".  Please try disabling mac authentication, see if it works, then re-enable mac authentication.



  • 5.  RE: Instant Internal Server: Server Timeout (Radius)

    Posted Feb 03, 2015 10:52 AM


  • 6.  RE: Instant Internal Server: Server Timeout (Radius)

    Posted Feb 03, 2015 10:58 AM

    Thanks Colin,

    but this sadly didn't work

    Spoiler
    Feb  3 16:47:21  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
    Feb  3 16:47:26  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
    Feb  3 16:47:33  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
    Feb  3 16:47:41  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout
    Feb  3 16:47:46  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout
    Feb  3 16:47:53  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout


  • 7.  RE: Instant Internal Server: Server Timeout (Radius)
    Best Answer

    EMPLOYEE
    Posted Feb 03, 2015 12:11 PM

    bv8,

     

    Can you instant message me, so that we can obtain your tech support, so that we can possibly replicate?

     

    Thanks in advance.

     



  • 8.  RE: Instant Internal Server: Server Timeout (Radius)

    Posted Feb 04, 2015 09:38 AM

    Any updates on this? :)