They authenticate using a simple PSK... they do not have a radius server or anything like it for 802.1x..
About the logs in the console of mac well i really dont know how to see that as im not a mac user...
Ill look for that console app next time...
They report me that and well i was just there for like 30 minutes so i couldnt see that much... on monday i will stay more to analyze it even more... but i feel its like a bug becasue i got other instants(aruba ones) with the lastest firmwares and noone ever reported me that.... and i know the user is telling em the truth i saw it happen once when i was there...
Ill try to upgrade it to the lastest firmware... i was provided by aruba witth the lastest firmware but the alcatel verion one..... i dont know for some reason alcatel has not posted like 4 revisions in their site... but well ill try that first if that doesnt work then ill start looking at debugs and all that