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Occasional Contributor II

Instant Software Support

Hi All,

 

Am i correct in thinking that there is no requirement to have a support contract with Aruba in order to gain access to Instant firmware for any specific installation?

 

For example, if i sell an Instant solution to a customer, any support service/care pack I offer is optional without removing the ability to access firmware for updates etc.

 

Thansk In Advance

Guru Elite

Re: Instant Software Support

Customers without a support contract only have access to the software here:  http://support.arubanetworks.com/LifetimeWarrantySoftware/tabid/121/DMXModule/661/Default.aspx?EntryId=20388

 

Updates are posted there if we are shipping new APs with newer software or if there is a vulnerability that is fixed.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Occasional Contributor II

Re: Instant Software Support

Thanks cjoseph,

 

To clarify, no bug fix releases are available? I can see newest version in  the link you provided is 6.5.2 whereas with support login I can see up to 6.5.4 and then 8.3.0.0.

 

What options do i have for buying levels of support? 

 

Kind Reagrds 

Guru Elite

Re: Instant Software Support

Correct, no bugfixes.

 

You would have to contact the sales person who sold you the instant APs.  My limited knowledge of instant purchased support would be the ability to open TAC cases, next business day replacement of hardware and access to all firmware updates.  You should double check to ensure that is correct for your customer's region.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
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