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New Contributor
Posts: 1
Registered: ‎02-15-2015

Laptops not connecting to closest IAP-205

Hello everyone,

 

I have a client that has a bunch of dell latitude laptops. We recently installed some new IAP-205 with the lastest firmware. I made a new SSID, hidden, and using WPA2-PSK.

 

What are some of the first things you would check on why the laptops can't connect?

 

Thank you

Guru Elite
Posts: 21,491
Registered: ‎03-29-2007

Re: Laptops not connecting to closest IAP-205

Did it ever work?



Colin Joseph
Aruba Customer Engineering

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MVP
Posts: 4,307
Registered: ‎07-20-2011

Re: Laptops not connecting to closest IAP-205

What are the EIRP levels you have assigned under ARM?

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Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
New Contributor
Posts: 3
Registered: ‎07-31-2015

Re: Laptops not connecting to closest IAP-205

Does it work if you broadcast the SSID rather than select it as hidden?

Contributor I
Posts: 29
Registered: ‎05-31-2016

Re: Laptops not connecting to closest IAP-205

One of the first things that I would try is to update the wireless card driver in the laptops. Most of my sticky client issues are resolved by making sure they're up to date since most of the roaming decisions are made by the client.

 

Good luck,

--Benjamin Lambert - ACCA

 

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