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New Contributor
Posts: 2
Registered: ‎06-08-2017

Problem factory reset IAP 205 with Airwave VC

Hello,

 

i try to perform a factory reset on an IAP 205 with an Airwave Server (VC) but get always the message "No selected devices support factory reset." The version of the AMP  is 8.2.3.1 and from the IAP  6.5.1.0

 

Has anyone an idea? I dont know a function or anything else, where can i switch off oder switch on the factory reset functionallity.

 

thanks

 

michael

Aruba Employee
Posts: 508
Registered: ‎02-19-2015

Re: Problem factory reset IAP 205 with Airwave VC

Hi,

 

Need to select the device which is not showing * mark in name and select reset option from drop down list to reset the device from Airwave.

ALE.PNG

 

If you are selecting proper device but still not working,then it might be use with device support, we have 6.5.2 support in 8.2.4

 

BART.PNG

Regards,

Pavan

 

New Contributor
Posts: 2
Registered: ‎06-08-2017

Re: Problem factory reset IAP 205 with Airwave VC

Hi,

 

I have choosen the same path, but i get the message:

 

Bildschirmfoto 2017-06-29 um 09.00.26.png

 

I'll try to update the AMP and the IAP... 

 

 

 

 

Aruba Employee
Posts: 508
Registered: ‎02-19-2015

Re: Problem factory reset IAP 205 with Airwave VC

Hi,

 

Are you using instant or template mode, if  you using template mode try set the device in manage mode from APs/Devices>manage and check the status.

 

Regards,

Pavan

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