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Problem with IAP 103 to surf in internet

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  • 1.  Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 06:17 AM

    Hi,

    I have a cluster of two IAP 103. I had a problem to surf in internet, while the cabled network was working fine.

    I changed a IAP 103 with a IAP 205 and now I can surf internet, when I'm connected under the IAP 205, but still unable to surf if connected under the IAP 103.

    The IAP 205 is the master so IAP 103 should have the same configuration.

    I don't understand why I can't surf internet with the IAP 103. Any idea?

    Thanks for the help.

    Best regards



  • 2.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 06:37 AM

    The SSID that you created, is the VLAN "Network Assigned" or "Virtual Controller Assigned"?



  • 3.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 06:48 AM

    The ip address is network assigned and the vlan is the default one.



  • 4.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 07:01 AM

    Are clients getting the same ip addresses when they attach to the IAP-103?  Does it have the same configuration as the 215?



  • 5.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 07:10 AM

    The client maintain always the same ip address under IAP 103 and IAP 205. In every case I can ping the gateway, but when I'm under the IAP 103 I can't ping for example 8.8.8.8, insteed under IAP 105 I can do it.



  • 6.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 07:11 AM

    Connecting in ssh to the IAP 103 I can ping 8.8.8.8, but not from the clients of this IAP.



  • 7.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 07:15 AM

    Are the two IAPs in the same cluster?



  • 8.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 08:23 AM

    Yes, same cluster.



  • 9.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 08:38 AM

    Do you have an internet router?  Why would it block access from one IAP and not another.  Do the IAPs have statically assigned addresses?  If yes, maybe the subnet mask and default gateway are not correct on the IAP that cannot access the internet.



  • 10.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 08:46 AM

    Yes, we have an internet router. We have statip ip address on the IAP and I verify many times the mask and gateway configuration, that is the same of the IAP 205. I also tried to assign the ip address of the IAP 205 to the IAP 103 but it still doesn't access to internet.



  • 11.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 08:47 AM

    Can you ping the default gateway from the IAP-103?  Can you ping the next hop after that?



  • 12.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 09:02 AM

    If I connect in ssh to the IAP 103 I can ping for example the 8.8.8.8, but a client can't ping the next hop of the gateway. The client can ping only the gateway.



  • 13.  RE: Problem with IAP 103 to surf in internet
    Best Answer

    EMPLOYEE
    Posted Aug 30, 2016 09:10 AM

    What is the default gateway of the client?



  • 14.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 09:14 AM

    The gateway is a Juniper and it is managed by the public carrier



  • 15.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 09:15 AM

    Sorry I pressed the wrong key "accept as solution"



  • 16.  RE: Problem with IAP 103 to surf in internet
    Best Answer

    EMPLOYEE
    Posted Aug 30, 2016 09:15 AM

    Are the IAPs on trunks?



  • 17.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 09:17 AM

    No, they are in access. There aren't vlan configurations on the switch.



  • 18.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 09:22 AM

    Maybe that specific client is blocked?  You said the IAP 103 can ping 8.8.8.8



  • 19.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 09:24 AM

    I tried with many clients. All have the same symptoms.



  • 20.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 09:53 AM

    I would create a new SSID in that cluster with no restrictions and see if you have the same problem.  I am out of guesses.

     



  • 21.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 10:00 AM

    Thank you, we already tried it, without result. 



  • 22.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 10:14 AM

    Do you have acls in user roles?  



  • 23.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 10:29 AM

    no,  we don't have any ACL.



  • 24.  RE: Problem with IAP 103 to surf in internet

    EMPLOYEE
    Posted Aug 30, 2016 11:09 AM

    Please open a TAC case.



  • 25.  RE: Problem with IAP 103 to surf in internet

    Posted Aug 30, 2016 11:50 AM

    We opened a TAC and they asked to update to this version 6.4.4.8-4.2.4.1_55602.

    Now it's working :)

    Thanks!

    Bye