Dear Community,
I have a really strange problem. At a customers site is a IAP-365 installed which shall be converted to a RAP. Other IAPs of different types (IAP-207 and IAP-103) converted without any problems.
When I start conversion via "maintenance >> convert" menu I'll get a nonsense error message. (attached screenshot)
What I've already checked:
The AP can ping the desired controller address which includes a correct routing and successful DNS resolution. Also any other destinations (i.e. device.arubanetworks.com, google.de, etc.) are reachable.
There are no firewall rules in place which might prevent communication.
I did an upgrade to latest 6.5.4.5 and - after no change in behavior - a downgrade to 6.5.4.0.
I did also an "swarm-mode Standalone" to prevent joining this IAP to another IAP-VC in the same network.
When I observe the traffic at the customers firewall I see all the DNS- and ICMP- packets but NOT any UDP/4500 packets which should be seen during the VPN setup.
Also when I start the conversion at the CLI via "convert-aos-ap ..." absolutly nothing happens.
I also tried to initiate the convert via Aruba Activate but the IAP has no cloud activation key. A "show activate" shows serial, MAC and all the other information but no cloud key.
Any help is highly appreciated!
Thanks
Timo