I seem to have a problem with getting Airwave 8.0.8.1 to send updates and retrieve information from a group of iAP-115 we have setup at a customer's location, off site. I have been tasked with taking over from a previous tech and have basically been given very little info. And I am new to Airwave as it is.
Recently, whenever I make a change to the group in Instant Config in Airwave, the three green periods show next to the group name and then it goes to Mismatched and stays there until the next morning. And then sometimes the updates have been sent and other times, they have not.
What network settings should I check, have checked, to make sure the information is set to flow freely?
I know we have the external IPs of their virtual controller setup to allow access in our firewalls. Not sure about there's, at the moment, what IPs/port they should have set to open.
All/any advice would be most appreciated.
Thanks,
Jason....