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Problems with client disconnect and packet lost

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  • 1.  Problems with client disconnect and packet lost

    Posted Jan 26, 2015 06:23 AM

    Hi guys!

     

    We have a problem with our AP105. We have a office with 4 AP installed on each corner... 

     

    But we have many problem with clients desconected and packet loss! 

     

    I put here a image with a example. With 7 clients connected, i get this packet lost... 

     

    Instant - Google Chrome.jpg

     

    Can you help us please? thank you!



  • 2.  RE: Problems with client disconnect and packet lost

    EMPLOYEE
    Posted Jan 26, 2015 06:30 AM

    How far apart are the access points?

    How many SSIDs are you running?

    What is the encryption on the SSID with the problem?

    How long have you been having this problem?

     



  • 3.  RE: Problems with client disconnect and packet lost

    Posted Jan 26, 2015 06:35 AM

    How far apart are the access points?

    2 are separated for a 6 foots

    How many SSIDs are you running?

    Just one

    What is the encryption on the SSID with the problem?

    WPA-2 PERSONAL

    How long have you been having this problem?

    3 month ago.

     

    I have the firmware 6.3.1.8-4.0.0.8_46401

     

    Thank you for your quickly answer. Best regards



  • 4.  RE: Problems with client disconnect and packet lost

    EMPLOYEE
    Posted Jan 26, 2015 06:41 AM

    Your access points should be about 60 feet or 20 meters apart in a regular office.

    You should have Broacast filtering set to "All"

    If that does not help, you should also consider upgrading the IAP firmware, because it is old.



  • 5.  RE: Problems with client disconnect and packet lost

    Posted Jan 26, 2015 06:55 AM

    Thanks for your answer.

     

    That firmware is that automatic discover on maintence options.

     

    There is a new one? Where can i download. I will change the positions and see how works. Thank you.



  • 6.  RE: Problems with client disconnect and packet lost

    EMPLOYEE
    Posted Jan 26, 2015 07:09 AM

    If you have a support contract, you can usually download at support.arubanetworks.com.

     

    Please check to make you have broadcast filtering on to prevent broadcasts from your wired network degrading your wireless.

     

    If you have access points too close together, it can cause interference.



  • 7.  RE: Problems with client disconnect and packet lost

    EMPLOYEE
    Posted Jan 26, 2015 07:09 AM

    If you have a support contract, you can usually download at support.arubanetworks.com.

     

    Please check to make you have broadcast filtering on to prevent broadcasts from your wired network degrading your wireless.

     

    If you have access points too close together, it can cause interference.