Controllerless Networks

Has anyone been able to successfully get a Verizon Pantech UML 290 4G cellular modem to work with a RAP-3WN-US in IAP mode?

According to the user guide the UML 290 is the only supported 'Tru Auto Detect" model which means it is plug and play. However, I have not found that to be the case. 

The RAP-3WN is currently running the latest Instant code which is 6.1.3.4-3.1.0.2_36584. 

The UML 290 modem is at firmware version is L0290VWBB12F.248 which should be current based on the VZ Access Manager utility which was updated recently and had the new firmware. 

I checked the KB on the support site and found nothing regarding this and TAC is looking into it. I was hoping someone here had gotten it to work. 

Thanks

The latest  version of IAP SW is 6.2.0.0_3.2.0.0.

The UMP 290 works fine on my RAP-3.  It does auto-detect it; however, I found that it took a few minutes to detect the first time.  The RAP-3 then needs to be rebooted to load the driver.

You can manually configure the UML290 to run in 3G only mode or 4G only; however, it should not be required.

Does your UML290 work correctly when connected to a PC using VZ Access Manager?  Do you have a good signal where you are attempting to bring the modem up?

THe UML 290 modem works on the PC with VZ access manager just fine. I have the current version of VZ access manager and it updated the firmware on teh modem to current version in the post above. 

I have 4-5 bars of 4G LTE here in my office so signal is not an issue. 

I will try manually updating to latest IAP release and see if that resolves the issue. 

TAC suggested adding to the uplink configuration a USB type as pantech-3g and 4G USB type as pantech-lte. I tried that but no go. 

Did you insert the UML290 and give it a few minutes?

After giving it a few minutes did you reboot the RAP-3 to load the UML290 drivers?

Marcus, 

I updated the RAP-3 with the 6.2 code I downloaded from the support site. 

After the code upgrade I removed the Ethernet connection and the RAP-3 rebooted. I gave it about 5 minutes and saw the modem trying to initialize and the power and WLAN lights finally came on. However, the WLAN light was amber. I rebooted the RAP-3 again and this time the power and WLAN came up green after 5+ minutes. 

The SSID was now broadcasting and I was able to connect to the RAP-3. However, the modem status in the support tab was now showing that the modem was detected but the link was down. 

I have rebooted several times and the link is still not coming up. I have tried with the settings that TAC suggested and without. 

Any ideas?

Despite what the Modem status shows under the support tab were you able to connect to the Internet?  Also, what does the LED on the UML290 look like?  It should be Red until it has connectivity then turn flashing Blue.

You might try the "Enforce Uplink" setting and set it to 3G/4G.  

I will take a look tonight........... I have not used my UML 290 since I upgraded to 6.2.

No go on Internet connectivity. I can access the web GUI but not the Internet.

The modem provides Internet access if I use it on my laptop with VZ access manager. 

Here is what the support tab > AP 3G/4G status shows. 

*********************************************************************************************************
1/15/2013 14:23:36 PM Target: SEN-RAP3-01 Command: show cellular status
*********************************************************************************************************

cellular status
---------------
card detect link
---- ------ ----
Present detect-ok Linkdown

USB Modem Information
---------------------
Parameter Value
--------- -----
Manufacturer Pantech,
Product PANTECH
Serial Number
Driver (none)
Vendor ID 106c
Product ID 3718

If I leave the RAP alone it reboots itself every so often but I am still not getting an up status on the link. 

I tried the "enforce uplink" setting to 3G/4G but still no success. 

The modem blinks blue 20+ times and then flashes red/purple and shortly after the RAP-3 reboots itself. 

Are there any logs that show what would fail? TAC is asking for the modem logs which I have no idea where to go to get them. 

I bought this modem knowing it was the only one supoprted by the RAP-3. I have a client who wants to pilot a RAP-3 in a blood mobile for remote services and need to get this working to do the pilot. 

Thanks for any assistance. 

Looks like I am getting a little further...

I enabled the Enforce Uplink option to 3G/4G and the uplink is showing as "probe" as the status.

Anyone know what this means? It looks better than down.

Sorry I have not had a chance to get back to this -- I have been traveling.

I have not had a chance to test with the UML290 and the latest version; however, I just learned that there is a SW issue causing the UML driver not to load.  This is being addressed in the next patch (6.2.0.0-3.2.0.1) due the week of Jan. 21st barring any issues during testing.

Funny. I just got off the phone with TAC and they advised me that there was a bug being fixed in the next release. 

I was going to post that here and saw yours. 

I will test again with the new firmware and post my results here. 

Thanks for checking back. 

Was there a resolution to this thread?  I'm actually working on a RAP-109, but am stuck getting the UML 290 working.

In the IAP admin page go to maintenance --> firmware tab and click check for update version.  I believe you have the release prior to 4g support.

4G support is in the version the OP has.   It just is not the current version as the OP thought.

Release notes attached for the OP's version....

Attachment(s)

Aruba Instant 6.1.3.4-3.1.0.0_Release Notes.pdf   227 KB 1 version