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Frequent Contributor I
Posts: 102
Registered: ‎06-17-2009

Unable to Upgrade Instant "Retrieve image failed"

[ Edited ]

We have a school with 25 Instant APs. The cluster is a mix of AP-105s and four AP-135s.

 

I've tried several times to upgrade but I get the following error:

b.png

 

 

I used TFTP to upload the latest updates:

a.png

 

And ideas? I've opened a ticket with TAC, but they have't been able to resolve the issue.

 

And if the upload failed why do the APs have to reboot?

 

Help.

EDDIE FORERO | @HeyEddie
MVP
Posts: 3,020
Registered: ‎10-25-2011

Re: Unable to Upgrade Instant "Retrieve image failed"

Welll maybe it might be a bug

I would try to disconnnect the 135 APS and just upgrade the 105s to see if it works... if it works well then you will have to separetely upgrade the 135? the idea is that when you upgrading they just can see 105 and when you upgrade the 135 they just can see the 135 to see if it work that way?

 

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
MVP
Posts: 1,409
Registered: ‎05-28-2008

Re: Unable to Upgrade Instant "Retrieve image failed"

[ Edited ]
  • You checked that TFTP (69) is opened in your lan/wan/fw environment?
  • Are your iap's units connected via mesh to each other (in 5ghz) ?
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Frequent Contributor I
Posts: 102
Registered: ‎06-17-2009

Re: Unable to Upgrade Instant "Retrieve image failed"

Already done that. We were n 3.2 beta in Novemeber to resolve some issues we were having. When the official release came out we tried to upgrade and had this issue.

I had to update the 105s and 135s separately.

When the newest release just came out I tried to upgrade to confirm what TAC had said said that It was a bug in the beta.

Now, here wee are. Again.
EDDIE FORERO | @HeyEddie
Frequent Contributor I
Posts: 102
Registered: ‎06-17-2009

Re: Unable to Upgrade Instant "Retrieve image failed"

There is nothing blocking and ports at all on the VLAN. And we are not using mesh. All APs are wired. :-(
EDDIE FORERO | @HeyEddie
Guru Elite
Posts: 21,587
Registered: ‎03-29-2007

Re: Unable to Upgrade Instant "Retrieve image failed"

The best way, is to work with TAC...



Colin Joseph
Aruba Customer Engineering

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Super Contributor II
Posts: 354
Registered: ‎09-26-2012

Re: Unable to Upgrade Instant "Retrieve image failed"

Joseph i always found you better than TAC :-)
Thanks & Regards
Syed Murad Ali
ACMP ACMA CCNA
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