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New Contributor
Posts: 2
Registered: ‎09-17-2013

client match and iphone/ipads

Hi,

 

we have many apple products including mostly iPad 1, 2, 3 and iPhone 4, 5. We have many sticky client issues today. By any chance  that these old Apple mobile devices will compatible to Aruba's Client Match? Will Client Match resolve the sticky client issues on Apple old devices?

 

Thank you,

Aldous

 

Guru Elite
Posts: 21,571
Registered: ‎03-29-2007

Re: client match and iphone/ipads

The "sticky" client issue is what clientmatch was designed to solve, even for older devices.  It is designed to work as long as you have 802.11n access points. 

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: client match and iphone/ipads

You will be able to see match moves as well with an Airwave report.

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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New Contributor
Posts: 2
Registered: ‎09-17-2013

Re: client match and iphone/ipads

Hi

 

Thank you for the info.

Base only my research, one of the requirement to make Client Match working is the mobile client device supporting it. (or compatible to it). Therefore, I would like to know if anyone know that iPad 1 and 2 and iPhone 4 and 4s are compatible with Client Match? I can't test it because this is a pre-sales question. We don't have any Aruba AP, yet.

 

Thank you,

Aldous

 

Guru Elite
Posts: 21,571
Registered: ‎03-29-2007

Re: client match and iphone/ipads


aldous wrote:

Hi

 

Thank you for the info.

Base only my research, one of the requirement to make Client Match working is the mobile client device supporting it. (or compatible to it). Therefore, I would like to know if anyone know that iPad 1 and 2 and iPhone 4 and 4s are compatible with Client Match? I can't test it because this is a pre-sales question. We don't have any Aruba AP, yet.

 

Thank you,

Aldous

 


Yes.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 55
Registered: ‎09-05-2011

Re: client match and iphone/ipads

When I am fault finding sites with sticky iOS devices 75% of the time the issue is being caused by the access point's transmit power being too high and/or the access points are too close together.

 

Remember that a wireless client roams when it becomes uncomfortable with its current connection (normally triggered by a low RSSI/SNR and/or a rising retry rate) rather than there being a better access point to roam to.  If the access point's transmit power is too high and/or the access points are too close together then the RSSI/SNR remains artifically high and the wireless client will not roam, commonly to its detriment.  If this issue is extreme then the iOS device will disassociate even though the RSSI is very high.

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