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Contributor I

instant client name ?????

Hi everyone
I have a deployment with several IAPs clusters with airwave, all work fine but some username of clients is showing like "?????".
The SSID is with 802.1x and just are few client that have that issue.

in addition the client is authenticated, with IP
Do you know the reason?, why that client don´t show the real username? the client put the correct credential
I attach a picture.

picture client.JPG

picture client2.JPG

Thank

Guru Elite

Re: instant client name ?????

Does the username show in the Instant GUI?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I

Re: instant client name ?????

in the instant gui and the airwave gui

Guru Elite

Re: instant client name ?????

Look in the radius server logs and see if it is returning the username to instant. The other thought is that the client has an anonymous username configured. Is this happening to all or just some clients? Has this ever worked?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I

Re: instant client name ?????

in the instant and airwave GUI is showing with ????

Contributor I

Re: instant client name ?????

Is happening with a few client

 

thank

Guru Elite

Re: instant client name ?????

Try getting one of those clients and see if they have an anonymous user configured in the 802.1x supplicant.  Either that or configure your own 802.1x client with an anonymous user to see if that is the issue.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I

Re: instant client name ?????

I did my own ssid with 802.1x authentication and when i connected without anonymus name the connection was successfully, but when i did put a anonymus name the connection was unsuccessfully
PEAP
MSCHAPV2
anonymus (clean)
username
pass
with this config my suplicant was successful

PEAP
MSCHAPV2
anonymus (xxxxx)
username
pass
with this config in my suplicant the connection was unsuccessfully

and in the instant GUI and airwave the username was the correct.

Guru Elite

Re: instant client name ?????

What radius server?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I

Re: instant client name ?????

it is a window radius (window server 2012)

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