Controllerless Networks

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investigating drop outs

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  • 1.  investigating drop outs

    Posted Oct 31, 2015 06:47 PM

    Hi all

    sorry about such a general question, I'm new to managing a Aurba Instant deployment.

    I have a site, with 6 InstantsAP (AP215) about 30 staff and 3-4 staff complain of dropping off the wireless 10-20 times a day, I have airwave for managing the IAP and all staff use Microsoft Surface Pro 3 AD joined.

    In Airwave I get the following usage chart.  The surface seems to reassocites it self every hour, staff who do not have drop outs , have clean usage charts. where should I start in investigating this sort of issue?Capture111.PNG

     

    Any help would be great :)

     

    Cheers, stephen



  • 2.  RE: investigating drop outs

    EMPLOYEE
    Posted Oct 31, 2015 09:22 PM

    On the SSID, make sure you have "broadcast filter ARP" enabled.

    Under RF > Advanced, Make sure your max tx power is no more than 18.  Also make sure 80 mhz channels is disabled.  Start with that.

     

    Frequently the power is too high, or broadcast filtering is not enabled, and that causes disconnects.



  • 3.  RE: investigating drop outs

    Posted Nov 08, 2015 05:01 PM

    Hi Colin

    in my template I have:

    arm
     wide-bands 5ghz
     min-tx-power 18
     max-tx-power 127
     band-steering-mode prefer-5ghz
     air-time-fairness-mode fair-access
     client-aware
     scanning
     client-match

     

    and I do have "broadcast-filter arp" in the SSID profile

     

     

    So I guess I'm transmitting to much power?

     

    Also how do I disable 80Mhz channels?

     

     



  • 4.  RE: investigating drop outs

    EMPLOYEE
    Posted Nov 09, 2015 01:15 AM

    Make min tx power 12 and max tx power 18.;

    Make 80 mhz channels none.