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Occasional Contributor II

Helpdesk Script / Questions

We are getting ready to "Go Live" on our new wireless network.

I was wondering does anyone have any scripts or troubleshooting documents for your helpdesk / PC Technicians? If so would you mind sharing??

We have had wireless since 2004 but it was not used a lot because of the limited bandwidth....aka a T1 Connection. Now that public wireless is on a Comcast Fiber Network we are seeing an average of 500+ user an hour between 9AM and 3PM. They consume on average about 24 MBPS during those hours. We haven't really made our announcement and are getting more and more users. Really worried about demand and more people who have no idea of how technology works.
Aruba Employee

Airwave

Are you using Airwave?

I say this because my docs revolve around me troubleshooting issues on the back end using Airwave.

Thanks,
Zach
Thanks,

Zach Jennings
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