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Occasional Contributor II

Problem with Slow Captive Portal

Thanks for the help. We might consider this solution at the end of the semester. BTW: any thought about slow displaying of captive portal? intermittent problem sometimes fast but most of the time slow. I always need to restart the httpd in order to make the CP fast loading. Users are complaining about slow show up of CP sometimes i took 10 minutes before to show up.

THanks,
Guru Elite

Re: Problem with Slow Captive Portal

I moved this post to a new thread, since it is unrelated.

We need more information about the slow captive portal loading:

What version of code?
What clients does this occur on?
How long has this been happening?
Why are you reloading httpd?
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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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Occasional Contributor II

Problem with Slow Captive Portal

1. Version:
Aruba Operating System Software.
ArubaOS (MODEL: Aruba3400), Version 3.4.2.2

2. all wi-fi users Ipad, Windows mobile, laptop users.
3. every since we bought our controller it almost a year that he had this problem (tolerable before but now most of our users are complaining).
4. I need to reload the httpd because by doing this, the captive portal show faster.
Guru Elite

Re: Problem with Slow Captive Portal

That situation would happen if quite a few users hit the captive portal at the same time, maybe during a busy period like the start of the day, etc. Is this the issue? Enabling encryption on your WLAN would eliminate this issue. Have you considered this?

It has been a year... Have you opened a case with support so they can get the details and determine the best course of action?
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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
******************
Occasional Contributor II

Problem with Slow Captive Portal

how can I do enabling encryption on WLAN? in controller? I have created the ticket already for this and they are still working on it.
Guru Elite

Re: Problem with Slow Captive Portal

Appendix D in the ArubaOS 5 and 6 user guide detail how to setup the Windows Server as well as the wireless clients for encryption.
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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
******************
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