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Occasional Contributor II
Posts: 17
Registered: ‎03-10-2010

Problem with Slow Captive Portal

Thanks for the help. We might consider this solution at the end of the semester. BTW: any thought about slow displaying of captive portal? intermittent problem sometimes fast but most of the time slow. I always need to restart the httpd in order to make the CP fast loading. Users are complaining about slow show up of CP sometimes i took 10 minutes before to show up.

THanks,
Guru Elite
Posts: 20,819
Registered: ‎03-29-2007

Re: Problem with Slow Captive Portal

I moved this post to a new thread, since it is unrelated.

We need more information about the slow captive portal loading:

What version of code?
What clients does this occur on?
How long has this been happening?
Why are you reloading httpd?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 17
Registered: ‎03-10-2010

Problem with Slow Captive Portal

1. Version:
Aruba Operating System Software.
ArubaOS (MODEL: Aruba3400), Version 3.4.2.2

2. all wi-fi users Ipad, Windows mobile, laptop users.
3. every since we bought our controller it almost a year that he had this problem (tolerable before but now most of our users are complaining).
4. I need to reload the httpd because by doing this, the captive portal show faster.
Guru Elite
Posts: 20,819
Registered: ‎03-29-2007

Re: Problem with Slow Captive Portal

That situation would happen if quite a few users hit the captive portal at the same time, maybe during a busy period like the start of the day, etc. Is this the issue? Enabling encryption on your WLAN would eliminate this issue. Have you considered this?

It has been a year... Have you opened a case with support so they can get the details and determine the best course of action?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 17
Registered: ‎03-10-2010

Problem with Slow Captive Portal

how can I do enabling encryption on WLAN? in controller? I have created the ticket already for this and they are still working on it.
Guru Elite
Posts: 20,819
Registered: ‎03-29-2007

Re: Problem with Slow Captive Portal

Appendix D in the ArubaOS 5 and 6 user guide detail how to setup the Windows Server as well as the wireless clients for encryption.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base