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Occasional Contributor II
Posts: 13
Registered: ‎09-22-2009

helpdesk tools

Our helpdesk gets lots of calls like this:

Student: My wireless is slow.
Helpdesk: Ok, what ESSID and access point are you connected to?
Student: Huh?

So I wrote a cgi called mywifi, that displays and logs, a bunch of information about a client's connection. The helpdesk tells them to browse to the link, and then either asks them for data, or looks at the log to see what what's going on. If it's especially wierd, they kick it up to network support, who can look at the log to see what the user was getting at the time.

I'd appreciate suggestions for improving it.

Here's a link to the perl code. It'll need to be slightly customized to your institution (names, allowed ip addresses, etc).

http://udel.edu/~doke/aruba/mywifi
Guru Elite
Posts: 19,946
Registered: ‎03-29-2007

Mywifi


Our helpdesk gets lots of calls like this:

Student: My wireless is slow.
Helpdesk: Ok, what ESSID and access point are you connected to?
Student: Huh?

So I wrote a cgi called mywifi, that displays and logs, a bunch of information about a client's connection. The helpdesk tells them to browse to the link, and then either asks them for data, or looks at the log to see what what's going on. If it's especially wierd, they kick it up to network support, who can look at the log to see what the user was getting at the time.

I'd appreciate suggestions for improving it.

Here's a link to the perl code. It'll need to be slightly customized to your institution (names, allowed ip addresses, etc).

http://udel.edu/~doke/aruba/mywifi




Doke,

Any screenshots of that, or perhaps a video?
Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
Occasional Contributor II
Posts: 13
Registered: ‎09-22-2009

screenshots

Sure. Here's a screenshot from my iphone, and a pdf of the result page for my co-worker's laptop.

http://udel.edu/~doke/aruba/mywifi_iphone_screenshot.jpg

http://udel.edu/~doke/aruba/mywifi_output.pdf
Guru Elite
Posts: 19,946
Registered: ‎03-29-2007

Re: helpdesk tools

Very, Very nice... also formats properly for the iphone.
Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
Contributor I
Posts: 30
Registered: ‎09-02-2011

Re: helpdesk tools

Excellent! Maybe too much info for end users, but that can be tweaked...
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