Higher Education

We have been seeing this with more and more devices lately.  We just purchased 15 Moto G phones and none of them can actually detect the correct eap type making it difficult to get on the wifi network, as you have to manually add the network.

Chromebooks are doing the same thing

Many windows tablets (RT devices) will do this from time to time

What is causing this?

What EAP type are you using ?

What AOS do you have installed ?

We are doing 802.1x PEAP MSCHAPv2

AOS: 6.2.0.2

well the device can not determine how to authenticate to the network.  In most cases the device will not ask for a username/password and simply fail the connection almost immediatly.  When you open up the SSID config  on the device it does not have the approprate EAP information.

EDIT:

Sometimes the device can get the EAP method 

But then not determine the correct phase 2

Yeah, that is a common issue with many devices.  MacOS (even with all the wifi issues having lately), does the best job at recognizing you want to use 802.1x-enterprise with what EAP type.  That is why we went with the XpressConnect route from Cloudpath for 802.1x provisioning.  Even among same OSs, like Windows 7, sometimes it would know sometimes it didn't.  Windows 8 on the other hand, seems to be pretty good at recognizing what type of auth you want to use and does not have "automatically use my Windows Logon name and password" checked by default, nor "use smart card or certificate" for authentication method, like Windows 7 did most of the time.