Hello, this information was originally in another thread but a Mod suggested creating a new thread.
Lately students on campus have occasionally been seeking support for not being able to connect to wireless at all.
Initial problem and observations:
- Wireless notifies of Limited connection
- Cannot resolve host
- Cannot reach Captive Portal either by redirection or navigation directly to the CP URL
Symptoms:
- Brand new HP laptop running Windows 8.1
- I disabled all anti-virus/firewall software
- Laptop is set as DHCP
- Laptop displays valid IP Address, Subnet Mask, and Default Gateway
- Laptop's ipconfig displays an IP address that is already assigned to another device in another building
- I have been unable to force an IP change on the laptop
- Laptop cannot access Captive Portal directly or by redirect
Can anyone shed some light on this?
Any help would be greatly appreciated!
Thanks