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Regular Contributor II
Posts: 226
Registered: ‎03-03-2011

ALE failing to load plans from Airwave

Hi All,

 

Has anybody come across any issues importing floorplans from Airwave in to ALE?

I am running Airwave version 8.0.7.1 and just have a basic 1 campus, 1 building, 1 floor set-up which ALE cannot import.

ALE is running version 1.3.1.0.

The user account being used is valid and has been tested and the servers are both on the same subnet so no firewalls in play.

I have used the ls_cli.py CLI command and tried to manually import the plans but get an error. The output is below (data has been masked with ****):

 

lscli> sitefetch ***airwave IP*** ***Campus*** ***Building*** 1
Archive already exists

Fetching https://***airwave IP***/visualrf/campus.xml?buildings=1&sites=1&images=1

Generating cookie
Username: ale
Password:

Successfully created cookie for auth
Successfully saved data into campus_27920.xml

Choosing campus ***Campus*** 02ee7c6a-75ff-4fe4-b4b4-048d6f02420a

Fetching https://***airwave IP***/visualrf/building.xml?sites=1&images=1

Found cookie: 0
cookies_27920.txt
Successfully saved data into bldg_27920.xml

Choosing building ***Building*** 4d842e77-69a3-4e83-ab01-a8659159dc32

Fetching https://10.10.10.104/visualrf/site.xml

Found cookie: 0
cookies_27920.txt
Successfully saved data into floor_27920.xml

Choosing floor 1.0 cebc21af-7933-48cd-a554-cf445ae22ceb

Fetching https://***airwave IP***/visualrf/site.xml?id=cebc21af-7933-48cd-a554-cf445ae22ceb&aps=1&clients=1&walls=1&regions=1&rfids=1&rogues=1&surveys=1&messages=1&properties=1&sensors=1&detail=1&idf=1&rack=1&interferer=1

Found cookie: 0
cookies_27920.txt
Successfully saved data into site_27920.xml

Fetching images for all sites

*** Fetch site failed, aborting ...
lscli>

 

Anybody have any ideas?

Thanks

 

 

David
ACDX #98 | ACMP | ACCP
Regular Contributor II
Posts: 226
Registered: ‎03-03-2011

Re: ALE failing to load plans from Airwave

[ Edited ]

OK this looks partially like a password issue.

Although the password was valid it did contain a % character and it looks like this is not accepted. When this character was removed from the password I could suddenly see the site and select the floor.

 

However, the dashboard still shows as having problems with site fetch.

Further investigation needed I think.

Thanks

David
ACDX #98 | ACMP | ACCP
Aruba Employee
Posts: 370
Registered: ‎11-04-2011

Re: ALE failing to load plans from Airwave

David,

 

Please open a TAC case, you may refer to case 1677744, which seems to exactly show the same properties as I have seen. This issue is expected to be solved in Airwave 8.0.8, TAC may help you with a workaround in the meantime.

 

Herman

--
If you have urgent issues, please contact your Aruba partner or Aruba TAC.
MVP
Posts: 702
Registered: ‎12-01-2010

Re: ALE failing to load plans from Airwave

I too have what may be related (case 1675117)

I'll ask TAC what they think about 8.0.8 vs. a workaround, let me know what you find.

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
MVP
Posts: 702
Registered: ‎12-01-2010

Re: ALE failing to load plans from Airwave

Forgot to come back to say that 8.0.8 fixed my issue. My installation seems to be working.

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
New Contributor
Posts: 4
Registered: ‎08-09-2013

Re: ALE failing to load plans from Airwave

I'm glad for this thread as my issue was solved by removing the % symbol from the password used by ALE to fetch from Airwave. i am running AW 8.0.8.1 and the issue described here was certainly still present for me. Thanks Airheads!

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