Monitoring, Management & Location Tracking

Clients not locating correctly in AirWave and Client stats not updated on Cisco Controllers running 5.1.151

Summary of the Issue : Clients not locating correctly in Airwave. Client stats and Bandwidth data is not getting updated properly 

This is due to a bug with Cisco controller firmware 5.1.151:

Cisco BUG ID: CSCso16454 - CAPWAP: client stats are not updated, all counters zero always

Troubleshooting command: 

Run the following command from the controller CLI:

(Cisco Controller) >show client detail <Client_MAC_ADDRESS>

Client Statistics:
Number of Bytes Received................... 0
Number of Bytes Sent....................... 0
--More-- or (q)uit
Number of Packets Received................. 0
Number of Packets Sent..................... 0
Number of EAP Id Request Msg Timeouts...... 0
Number of EAP Request Msg Timeouts......... 0
Number of EAP Key Msg Timeouts............. 0
Number of Policy Errors.................... 0
Radio Signal Strength Indicator............ Unavailable
Signal to Noise Ratio...................... Unavailable
Nearby AP Statistics:
TxExcessiveRetries: 0
TxRetries: 0
RtsSuccessCnt: 0
RtsFailCnt: 0
TxFiltered: 0
TxRateProfile: [0,0,0,0,0,0,0,0,0,0,0,0]

Resolution: The bugs is resolved in the latest version of the 5.2 code and higher. Upgrading the controller to 5.2 firmware should fix this issue.

Version History
Revision #:
1 of 1
Last update:
‎06-10-2014 08:37 PM
Updated by:
 
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