Monitoring, Management & Location Tracking

How to prevent "ALE Meridian-tunnel" service from going down when the server is rebooted

 

Challenge: How to prevent "ALE Meridian-tunnel" service from going down when the server is rebooted


Environment Information: ALE uses meridian-tunnel service to form a tunnel with the Meridian server on the cloud to send location data to Meridian.


Symptoms: If the meridan-tunnel service is down then Meridian will not receive the location data from ALE and that will impact showing the client locations in Meridian.


Cause: When the ALE server is rebooted the meridian-tunnel service will not start automatically and that makes ALE not to send location data to Meridian server.

 

 

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Resolution: We must run the following command to start the meridian-tunnel service during every reboot until we add the meridian-tunnel service to the server check config list.

 

 

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Instruction to add the meridian-tunnel service to service check config list:

 

 

Step 1.Run the following command to turn on check config for meridian-tunnel service.
# chkconfg meridian-tunnel on


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Step 2:Run the following command to verify the check config and you will notice the service is set to ON for run level 2,3,4 and 5.


# chkconfig --list | grep -i meridian


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Answer: Once the meridian-tunnel service is added to the service check config then if the server rebooted the meridian-tunnel service will be started by itself as show below.

 

 

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Version History
Revision #:
2 of 2
Last update:
‎10-29-2014 02:48 PM
Updated by:
 
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