When we try to do an offline upgrade for Airwave server to 7.7.7, it prompts for support site credentials even though its available under "/root" directory.
Environment: Airwave version : 7.7.7
We come across this issue when we download the upgrade package using Google Chrome(it is a bug on Chrome). The downloaded file will not be in tar.gz format.
Work around :
- Rename the upgrade package from AMP-7.7.7-x86_64-cvs to AMP-7.7.7-x86_64-cvs.tar.gz
- Use a different browser to download the file.