|Question||Support Connection: How to extend the default expiration (expire, timeout) period|
The currently running support connection service (vtund) is checked during every nightly maintenance cycle. If it is older than the number of days specified in the nightly_maintenance script (default: 4) the connection is stopped.
There are multiple ways to keep the support connection open longer, including: 1) restart the service; 2) change the default value in the nightly_maintenance script...
To see how long the current support connection service has been running:
# psg vtun
root 18133 0.0 0.0 4576 924 ? S<s 10:42 0:00 vtund[c]: [NAME] tun tun0
The service listed above has been running since 10:42 am. This will be a date if the service started running before today. By default the service will expire 4 days after it started, so by restarting the service you can keep it enabled for another four days...
# service support_connection restart
If you'd like to keep the connection open longer without having to restart it, do the following...
# vi nightly_maintenance
Search on 'supp'; it should appear in a line like this:
run_and_log "find /var/lock/subsys/ -name support_connection -ctime +4 -exec /sbin/service support_connection stop \;" nightly_maintenance
Change +4 to the desired number of days.
To permanently connect the Support Connection
# chkconfig support_connection on; service support_connection restart