Q: I'm trying to access the AirWave web interface and it's not working. In ssl_error_log I see this error:
"configuration error: couldn't check user. No user file?"
What's going on?
A: There's probably a temporary problem with AirWave's ability to authenticate you via TACACS. There are 2 ways to resolve it:
1. From the Web UI: If you can log in as a local (non-TACACS) user, you can Restart AWMS from the System -> Status page.
2. From the AMP CLI: restart apache with this command:
If you're still getting the error after the web server comes back up, try doing a make:
After the make completes, if you are still encountering the problem, you may need to remove the TACACS config and re-add it (AMP Setup > Authentication page).