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AirWave 8.0.11.1 upgrade failed

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  • 1.  AirWave 8.0.11.1 upgrade failed

    Posted Mar 09, 2016 11:06 PM

    so, I tried upgrading, and this is what I got. Any ideas?

     

    Current Version: RELEASE_8_0_9_2
    [root@spipair01 mercury]# start_amp_upgrade -v 8.0.11.1
    Directory not specified; using /root.
    Upgrade script AMP-8.0.11.1-amp_upgrade was not found in local cache.
    Upgrade package AMP-8.0.11.1-x86_64-cvs.tar.gz was not found in local cache.
    Preparing to connect to Aruba Support Center...
    Enter your Aruba Support Center username: russell.gibbons@horacemann.com
    ######################################################################## 100.0%
    Upgrade package AMP-8.0.11.1-x86_64-cvs.tar.gz was not found in local cache.
    Checking for any patches or modifications to the code
    This process may take a few minutes...
    No outstanding changes were found. Continuing with the upgrade.

    Preparing to connect to Aruba Support Center...
    ######################################################################## 100.0%
    Validating the upgrade package...
    Upgrade package is OK.
    Upgrading AMP to version 8.0.11.1 from version 8.0.9.2...
    Detailed log will be written to /var/log/upgrade/AMP-8.0.11.1-upgrade.log

    STEP 1: Moving old version aside.

    STEP 2: Unpacking upgrade package.

    STEP 3: Checking for compatibility.

    STEP 4: Stopping AMP services.

    STEP 5: Installing upgrade.
    tsdb-server: unrecognized service
    make[3]: Leaving directory `/root/svn/mercury/src/x86_64/rpms/CentOS-6'
    make[2]: *** [perllib] Error 2
    make[2]: Leaving directory `/root/svn/mercury/src'
    make[1]: *** [src_install] Error 2
    make[1]: Leaving directory `/root/svn/mercury'
    make: *** [upgrade] Error 2
    make: Leaving directory `/root/svn/mercury'
    Stopping Pound: [ OK ]
    Stopping httpd: [ OK ]
    tsdb-server: unrecognized service


    Upgrade aborted.

     

    Thanks,

     

    Russell



  • 2.  RE: AirWave 8.0.11.1 upgrade failed

    EMPLOYEE
    Posted Mar 10, 2016 02:06 AM

    Hi Russell,


    Could you please share the complete upgrade log from the path /var/log/upgrade/. Also, opening up a TAC case would be good idea, so that they can take a remote session and further analyze it.


    Regards,

    Vishnu



  • 3.  RE: AirWave 8.0.11.1 upgrade failed

    Posted Mar 10, 2016 02:15 PM
    TAC is your best option here


    #AirheadsMobile