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Occasional Contributor II

AirWave newbie: How do I add a NON-SNMP device (router)?

Hi All,

 

So I just installed latest AirWave in my ESXi 4.1 environment and have started using the AW GUI.  I added a Netgear business grade router and  switch that both support SNMP.  But how do I add a non-SNMP device, like a Netgear WNR2000v5 wifi router?  When Aruba tech guy gave me a demo I thought he said devices did not have to support SNMP.  So far, I tried adding it by going to Device Setup->Add->Universal Network Device.  But when I fill out the Device Communications page, a;ll the fields are SNMP related.  If AW does support non SNMP devices, how does it get its information about the device (http, I guess?).

 

I do have a side comment:  I participated in a sales/tech demo call last week and watched the Aruba tech guy using AW for the first time - I was impressed!  I asked how I could get a NFR or eval copy and they steered me to Ingram.  The Ingram person was away this week, so I emailed the Aruba guys and the tech guy got me a 90 day eval key.  Up until this point their presentation and manners were all professional.  But when I emailed the tech guy a few times (2 or 3 times in total) after installing AW - he went ballistic.  Telling me that he did me such a big favor by getting me the 90 day eval before I have even purchased anything.  And that nobody gets support for the eval version and on and on.  I asked about support forums and he steered me here.  I then emailed him that I couldn't find out how to post a new topic - he wasn't interested in helping (out of his jurisdiction).  I've never dealt with such arrogance!  I sure hope this one tech guy (BS) is the exception at Aruba, otherwise I'll be purchasing all my APs elsewhere...

Occasional Contributor II

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

On the Device Communication page, if I leave the SNMP Port field blank, it displays error message "Please provide SNMP Port" after I try to save changes.  So there's no way to configure this device as NON-SNMP?  I'm sure there is, I just don't know how yet :)  The Getting Started Guide briefly mentions adding Universal devices, but doesn't really delve into how to add non-SNMP devices...

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

Hi,

there are 3 way to get information from a network equipment :

  • SNMP
  • SYSLOG
  • SSH

AirWave don't support SSH for some vendors like Aruba, and it's used to get the configuration , Syslog is used for sendig alert and notification messages, so you need to configure SNMP to get information from your equipment into AirWave.

 

do your router support SNMP or not ?

have you configure router with a specific SNMP port , or you use the well known port ?

 

Regards


Raouf CHAHBOUNE
ICT Network & Security Engineer
CCNP R/S | CCNA Security | ACMP|ACCP|ACDX



[If my post is helpful please give kudos, or mark as solved if it answers your post.]
Aruba Employee

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

@ReedMikel - Apologize for the issue you have seen with the response on the Airwave case. I will reach out to you to address al your concerns w.r.t Airwave and make sure your server is up and running.

Aruba Employee

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

Hi MIke, 

I just had it tested. You can only see if the device is up or down, no other information will be given for the Device in the Airwave, if its Non SNMP devices. The communication protocol used here will be only ICMP. This will be to an extent useless unless you just want to see if the device is up or down.

 

To add Non SNMP Device, you could naviget to Device Setup > Add > Select Universal Network Devices > Provide the IP address and select Group and Folders > Add. Then hit poll button, the status will be updated. 

 

Occasional Contributor II

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

Hi - I just saw your PM to me. Where is the “poll” button, I don’t recall seeing it?

Mike
Aruba Employee

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

Poll now will be on Monitor page of the Device. 

Occasional Contributor II

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

So once you click on Poll Now, AW knows it’s a non SNMP device and will continue to poll going forward? Suggestion - add this info to the Getting Started Guide. Or, did I miss it?

Mike
Aruba Employee

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

It's already documented, thanks for the advise though. Please go through the Airwave User Guide for "Adding Universal Devices" section.

 

"

Adding  Universal Devices

AirWave gets basic monitoring information from any device including switches, routers and APs whether or not they are supported devices. Entering SNMP credentials is optional. If no SNMP credentials are entered, AirWave will provide ICMP monitoring of universal devices. This allows you to monitor key elements of the wired network infrastructure, including upstream switches, RADIUS servers and other devices. While AirWave can manage most leading brands and models of wireless infrastructure, universal device support also enables basic monitoring of many of the less commonly used devices.

Perform the same steps to add universal devices to AirWave that were detailed in Manually Adding Devices.

AirWave collects basic information about universal devices including name, contact, uptime and location. Once you have added a universal device, you can view a list of its interfaces on APs/Devices > Manage.

By selecting the pencil icon next to an interface, you can assign it to be non-monitored or monitored as Interface 1 or 2. AirWave collects this information and displays it on the APs/Devices > Monitor page in the Interface section. AirWave supports MIB-II interfaces and polls in/out byte counts for up to two interfaces. AirWave also monitors sysUptime."

 

 

Occasional Contributor II

Re: AirWave newbie: How do I add a NON-SNMP device (router)?

I did read that in docs, but it was over my head when it mentioned MIB (Men In Black?) :). And as smart as I think I am at times, I still don’t get the “2 interfaces” part?.  I imagine if you had 10 new, technically savvy, evaluators sit down and try to use AW and understand the docs, 9 would struggle like me.  But companies don’t do that - instead the technical documenters write the docs, taking advantage of their in-depth knowledge of the product.  Let newbies be your testers and you’ll end up with far more usable docs IMO.  But that takes extra resources, so it rarely ever happens...  But seriously, THANK YOU for this information!

 

Reading the docs you listed, it still sounds like AW can do more than just ping non SNMP devices and show if they are online or not.  But I don’t see how, if all it does is “poll” via pings?  And it seems unintutive when doing the initial add of the device using Device Setup->Add->Universal Network Device: the Device Communications settings page ONLY lists SNMP related properties.  There's no hint that a device can be non SNMP, and be polled periodically.  Why not add that as a property to choose from right on the Device Communications page?  And, I was going to suggest the addition of a [Help] button, and then remembered there's a question mark button in upper rgt.  I clicked on it and all I get is a blank page.  Link that loads is:

 

https://10.10.0.7/static/UserGuide/UserGuide.htm#AWUserGuide%2FChapter2_Config%2FManually_Creating_APs.htm

 

I was hoping fopr some context sensitive help here...

 

I did manage to get to the place where I could click on [Poll Now], but the status of my simple Netgear WNR2000v5 residential wifi router remains as DOWN.  I'm sure there's somewhere I should be going to see what the polling results were?  Will it repeatedly poll this device forever, going forward?

 

Sorry for all the questions, but there's a lot going on here.  I really do like the potential of the AW software - it's impressive!  I just have to wrap my brain around how the overall software concept and GUI work...

 

Thanks,

Mike

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