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Airwave 7.7.3 Not Reporting Clients From VCs

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  • 1.  Airwave 7.7.3 Not Reporting Clients From VCs

    Posted Aug 20, 2013 12:23 PM

    New AMP 7.7.3 install.

     

    New Instant Install.

     

    Three schools (VCs) added to Airwave.

     

    We only ever show 2 clietns connected.

     

    There are over 350 clients connected.

     

    Anyone else experiencing this?

     

    Is there a bug in AMP that is not showing clients?

     

    Is there a option in 7.7.x that needs to be enabled for clients to start being detected?



  • 2.  RE: Airwave 7.7.3 Not Reporting Clients From VCs

    EMPLOYEE
    Posted Aug 20, 2013 01:16 PM

    I would recommend opening a support case for that.  If you wouldn't mind pming me or emailing me the case number, I'll make sure it gets the appropriate attention.

     

    Thanks

     

    Dan

    dcomfort@arubanetworks.com



  • 3.  RE: Airwave 7.7.3 Not Reporting Clients From VCs

    Posted Aug 20, 2013 01:27 PM

    Yes, we did that. I'll send you the case #.

     

    We also noticed this tiday at another school district we've been working at for a year.

     

    None of the new VCs are showing clients, but all the pre-existing ones (before 7.7.x upgrade) are showing clients just fine.



  • 4.  RE: Airwave 7.7.3 Not Reporting Clients From VCs

    Posted Aug 20, 2013 03:42 PM

    So, thanks to Dan's help - we've determined that the issue is a bug in Airwave that causes problems when using VLAN pooling in Instant.

     

    Instant sends the VLAN information to Airwave, but Airwave doesn't understand the data and sees it as corrupt.

     

    Software team is being alerted so that a patch can be implemented.

     

    Thanks, Dan!



  • 5.  RE: Airwave 7.7.3 Not Reporting Clients From VCs

    EMPLOYEE
    Posted Aug 20, 2013 03:53 PM

    Thank you for sharing!