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Airwave 7.7.4 problem with AMON

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  • 1.  Airwave 7.7.4 problem with AMON

    Posted Oct 04, 2013 09:04 AM

    Hi,

     

    I'd like to use AMON. Everything seems to be working (there's data in Airwave) but the numbers are just wrong.

    For example: the total connect clients is far too low.

     

    14:30 #show user-table summary

    ipv4 wireless Users: 1592

    Airwave: 427

     

    The graph keeps going up and down but the number of clients in Airwave are never near the number of clients seen on the controller. After switching to amon graph falls to zero but never reaches snmp values.

     

     

    amon-wrong.png

     

    What am I missing?

     

    Airwave: 7.7.4.

    AOS: 6.3.0.1.

    Controller: 3600.

     


    #3600


  • 2.  RE: Airwave 7.7.4 problem with AMON

    EMPLOYEE
    Posted Oct 06, 2013 05:07 PM

    Although you have AMON enabled, make sure that you also have the ssh creds for the controller inputted in AirWave.  This is used to re-request any missed data.  I also suggest opening a support case to track further as there's an ongoing investigation by AOS into similar behavior.



  • 3.  RE: Airwave 7.7.4 problem with AMON

    Posted Mar 31, 2014 12:07 PM

    I've noticed this same behavior with AOS 6.3.1.2 and Airwave 7.7.9

     

    I much prefer the depth of data I get from AMON, but the breadth is oddly not-so-broad.

     

    300 clients not reported when I "prefer AMON"

     

    Is there a fix?



  • 4.  RE: Airwave 7.7.4 problem with AMON

    EMPLOYEE
    Posted Mar 31, 2014 12:31 PM

    msabin,

     

    Try updating to 7.7.10.  - Release Notes - DE17080 several AMON fixes were introduced to address issues with stale client data, clients showing as associated to the wrong AP, multiple entries for the same session, and Async Logger Client

     

    I enabled prefer AMON on 7.7.10 and it seems to have accurate counts.  



  • 5.  RE: Airwave 7.7.4 problem with AMON

    Posted Mar 31, 2014 02:37 PM

    Now on 7.7.10 -- I turned AMON prefer back on and shortly lost 200 clients:

    Capture.PNG

     

    The setting seems to be mis-named, when I switch to "AMON preferred" most SNMP disappears, when I switch it off, most AMON disappears, I'd have exepcted "preferred" meant to do one and fall back to the other, or get both and give preference to one. Feels more like an on/off switch.



  • 6.  RE: Airwave 7.7.4 problem with AMON

    EMPLOYEE
    Posted Mar 31, 2014 02:40 PM

    Looks like "Prefer Amon" is still not working.  Prefer AMON only uses AMON.  Leave it off and we will continue to pursue this.

     



  • 7.  RE: Airwave 7.7.4 problem with AMON

    Posted Mar 31, 2014 06:22 PM

    i've been having a similar issue but with CPU load statistics. Are these sent via AMON or only SNMP?

     

    This is using 7.7.9 and 6.3.1.2

     

    Scott



  • 8.  RE: Airwave 7.7.4 problem with AMON

    EMPLOYEE
    Posted Mar 31, 2014 06:26 PM

    They can be obtained via SNMP.



  • 9.  RE: Airwave 7.7.4 problem with AMON

    Posted Apr 02, 2014 09:03 AM

    Heh, my old topic. Still not resolved this issue? :smileysurprised:

    Actually, on our systems running AOS 6.3.1.3 and Airwave 7.7.9. and a daily reboot of the Airwave server the data looks ok.



  • 10.  RE: Airwave 7.7.4 problem with AMON

    EMPLOYEE
    Posted Apr 02, 2014 09:05 AM

    .



  • 11.  RE: Airwave 7.7.4 problem with AMON

    Posted Apr 02, 2014 11:22 AM

    Aruba TAC advised me not to use AMON. This was several months and updates ago. No case # since it was handled via our Aruba partner.



  • 12.  RE: Airwave 7.7.4 problem with AMON

    Posted Oct 07, 2013 10:49 AM
    did you see the scenario: some cellphone with 3G will display two addresses in the controller, airwave will cut these wrong address clients