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Occasional Contributor II
Posts: 11
Registered: ‎04-07-2011

Airwave 7.7.4 problem with AMON

Hi,

 

I'd like to use AMON. Everything seems to be working (there's data in Airwave) but the numbers are just wrong.

For example: the total connect clients is far too low.

 

14:30 #show user-table summary

ipv4 wireless Users: 1592

Airwave: 427

 

The graph keeps going up and down but the number of clients in Airwave are never near the number of clients seen on the controller. After switching to amon graph falls to zero but never reaches snmp values.

 

 

amon-wrong.png

 

What am I missing?

 

Airwave: 7.7.4.

AOS: 6.3.0.1.

Controller: 3600.

 

Moderator
Posts: 1,270
Registered: ‎10-16-2008

Re: Airwave 7.7.4 problem with AMON

Although you have AMON enabled, make sure that you also have the ssh creds for the controller inputted in AirWave.  This is used to re-request any missed data.  I also suggest opening a support case to track further as there's an ongoing investigation by AOS into similar behavior.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Contributor II
Posts: 45
Registered: ‎06-07-2011

Re: Airwave 7.7.4 problem with AMON

did you see the scenario: some cellphone with 3G will display two addresses in the controller, airwave will cut these wrong address clients
MVP
Posts: 729
Registered: ‎12-01-2010

Re: Airwave 7.7.4 problem with AMON

I've noticed this same behavior with AOS 6.3.1.2 and Airwave 7.7.9

 

I much prefer the depth of data I get from AMON, but the breadth is oddly not-so-broad.

 

300 clients not reported when I "prefer AMON"

 

Is there a fix?

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
Guru Elite
Posts: 21,480
Registered: ‎03-29-2007

Re: Airwave 7.7.4 problem with AMON

msabin,

 

Try updating to 7.7.10.  - Release Notes - DE17080 several AMON fixes were introduced to address issues with stale client data, clients showing as associated to the wrong AP, multiple entries for the same session, and Async Logger Client

 

I enabled prefer AMON on 7.7.10 and it seems to have accurate counts.  



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

MVP
Posts: 729
Registered: ‎12-01-2010

Re: Airwave 7.7.4 problem with AMON

Now on 7.7.10 -- I turned AMON prefer back on and shortly lost 200 clients:

Capture.PNG

 

The setting seems to be mis-named, when I switch to "AMON preferred" most SNMP disappears, when I switch it off, most AMON disappears, I'd have exepcted "preferred" meant to do one and fall back to the other, or get both and give preference to one. Feels more like an on/off switch.

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
Guru Elite
Posts: 21,480
Registered: ‎03-29-2007

Re: Airwave 7.7.4 problem with AMON

Looks like "Prefer Amon" is still not working.  Prefer AMON only uses AMON.  Leave it off and we will continue to pursue this.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II
Posts: 358
Registered: ‎02-22-2011

Re: Airwave 7.7.4 problem with AMON

i've been having a similar issue but with CPU load statistics. Are these sent via AMON or only SNMP?

 

This is using 7.7.9 and 6.3.1.2

 

Scott

Guru Elite
Posts: 21,480
Registered: ‎03-29-2007

Re: Airwave 7.7.4 problem with AMON

They can be obtained via SNMP.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 11
Registered: ‎04-07-2011

Re: Airwave 7.7.4 problem with AMON

[ Edited ]

Heh, my old topic. Still not resolved this issue? :smileysurprised:

Actually, on our systems running AOS 6.3.1.3 and Airwave 7.7.9. and a daily reboot of the Airwave server the data looks ok.

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