Network Management

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Occasional Contributor II

Airwave - How to re-enable admin user - above version 8.2.4

admin user got blocked :/
there still cli access But in 8.2.4v the access is limited!
so i tried to reset the admin password by using the new cli menu but the user remained disabled!!
please share the neccery steps in order to restore gui access ..

Aruba Employee

Re: Airwave - How to re-enable admin user - above version 8.2.4

If the user might have gone to disable state after multiple wrong attempts, resetting the password might not help. We would have to re enable the user from Airwave DB. I would suggest to open a TAC case so that they can take the root access and take a look.

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
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