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Frequent Contributor II
Posts: 149
Registered: ‎01-31-2013

Airwave VisualRF AP name issue

Hi all,

I have a problem with Airwave and VisualRF. 

I have rename all the APs on my Controller and in the Airwave device list I see the correct new name of all the APs. But in the VisualRF section, there are some APs with still the wrong old name, and I don't know how I can changhe these name. So in maps I (and specially the customer!) see some APs with the wrong names.

It is only a vision problem, the APs and all the other thinghs are working well, but I must solve this issue.

 

Some suggestions?

 

Thanks,

Massimo

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Massimo Gallina
Telecommunications engineer - ACMP2013
Regular Contributor II
Posts: 225
Registered: ‎10-29-2014

Re: Airwave VisualRF AP name issue

[ Edited ]

Try to remove those APs from VisualRF and again add them.
That time it should come with Proper name.
--

HTH
Cheers
SumaN
Frequent Contributor II
Posts: 149
Registered: ‎01-31-2013

Re: Airwave VisualRF AP name issue

No, SumaN. In the VisualRF AP list I always see these APs with wrong name, also if I remove the APs from the map.

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Massimo Gallina
Telecommunications engineer - ACMP2013
Regular Contributor II
Posts: 225
Registered: ‎10-29-2014

Re: Airwave VisualRF AP name issue

Then remove those AP from Airwave and let them comeback automatically.
HTH
Cheers
SumaN
Super Contributor I
Posts: 274
Registered: ‎04-04-2014

Re: Airwave VisualRF AP name issue

When this happens to me I restart the VisualRF service to fix it.  Go to VisualRF, on the bar under the

tab go to "Setup",  Top item "Emable VisualRF Engine" set it to no and then use the save button.

 

Then wait 10 to 15 minutes. Then turn it back on again.  Then wait 5-10 minutes and it will be back up.

 

Frequent Contributor II
Posts: 149
Registered: ‎01-31-2013

Re: Airwave VisualRF AP name issue

Thank you 

------------------------------------------------------------
Massimo Gallina
Telecommunications engineer - ACMP2013
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