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Occasional Contributor I
Posts: 9
Registered: ‎10-09-2014

Airwave email notification not sent by mail server

Dear All,

 

I have an issue with the email notifications received from the AirWave server. 

I have configured Airwave to send emails when a device goes down/up. I have added mail ids of 3 different domains.

For eg: dessai@meritushotels.com, parthvi@gmail.com, parthvi@omnicomm.com.sg

We are using the mail server IP for the relay agent (the @meritushotels email server)

 

With this I am able to receive mails on the @meritushotels.com email ids. However the emails are not received on gmail, or @omnicomm email Ids.

 

Please help me in solving this issue. 

Is it because of the mail server has Issue? Or do I need to configure on the AirWave.

 

 

 

 

Guru Elite
Posts: 8,451
Registered: ‎09-08-2010

Re: Airwave email notification not sent by mail server

If you are successfully receiving mail to some addresses, it is likely something on the email end. Are the addresses properly separated in the to box?


Thanks,
Tim

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I
Posts: 9
Registered: ‎10-09-2014

Re: Airwave email notification not sent by mail server

Yes, Emails are spaced properly. I am sure about this because i tried adding many email ids. 

If the email id is @meritushotels one... it works. If any other email id, it doesnt. :(

 

 

Aruba
Posts: 1,287
Registered: ‎08-29-2007

Re: Airwave email notification not sent by mail server

[ Edited ]

What is the sender address you configured?  Some relays are configured not to send if the sender is not from the same domain.  Make sure your sender address is an @meritushotels one.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Occasional Contributor I
Posts: 9
Registered: ‎10-09-2014

Re: Airwave email notification not sent by mail server

This is the email id: airmanager@meritushotels.com, configured as the sender email id.

But its a random one that I selected, not configured on the mail server as an user id.

 

Could that be the reason?

Aruba
Posts: 1,287
Registered: ‎08-29-2007

Re: Airwave email notification not sent by mail server

You need to check the logs on the mail server to see why it is not being forwarded to those external domains.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Occasional Contributor I
Posts: 9
Registered: ‎10-09-2014

Re: Airwave email notification not sent by mail server

Hi,

Below is the logs seen when an email is sent to @omnicomm domain.

Apr 13 18:26:09 localhost postfix/smtp[15839]: 57EDE5E07DD: to=<parthvi@omnicomm.com.sg>, relay=203.117.19.88[203.117.19.88]:25, delay=10, delays=0.19/0.01/5.1/5.1, dsn=5.7.1, status=bounced (host 203.117.19.88[203.117.19.88] said: 550 5.7.1 Unable to relay (in reply to RCPT TO command))

While for @meritushotels domain status is seen as sent.



Please see the complete logs below:

Apr 13 18:25:59 localhost postfix/pickup[15281]: 184EE5E05B2: uid=0 from=<airmanager@meritushotels.com> Apr 13 18:25:59 localhost postfix/cleanup[15832]: 184EE5E05B2: message-id=<20150413102559.184EE5E05B2@localhost.localdomain> Apr 13 18:25:59 localhost postfix/qmgr[7229]: 184EE5E05B2: from=<airmanager@meritushotels.com>, size=975, nrcpt=5 (queue active) Apr 13 18:25:59 localhost postfix/pickup[15281]: 57EDE5E07DD: uid=0 from=<airmanager@meritushotels.com> Apr 13 18:25:59 localhost postfix/cleanup[15832]: 57EDE5E07DD: message-id=<20150413102559.57EDE5E07DD@localhost.localdomain> Apr 13 18:25:59 localhost postfix/qmgr[7229]: 57EDE5E07DD: from=<airmanager@meritushotels.com>, size=884, nrcpt=5 (queue active) Apr 13 18:26:04 localhost postfix/smtp[15834]: 184EE5E05B2: to=<parthvilal@gmail.com>, relay=203.117.19.88[203.117.19.88]:25, delay=5.7, delays=0.23/0.1/0.13/5.3, dsn=5.7.1, status=bounced (host 203.117.19.88[203.117.19.88] said: 550 5.7.1 Unable to relay (in reply to RCPT TO command)) Apr 13 18:26:09 localhost postfix/smtp[15834]: 184EE5E05B2: to=<parthvi@omnicomm.com.sg>, relay=203.117.19.88[203.117.19.88]:25, delay=11, delays=0.23/0.1/0.13/10, dsn=5.7.1, status=bounced (host 203.117.19.88[203.117.19.88] said: 550 5.7.1 Unable to relay (in reply to RCPT TO command)) Apr 13 18:26:09 localhost postfix/smtp[15839]: 57EDE5E07DD: to=<parthvi@omnicomm.com.sg>, relay=203.117.19.88[203.117.19.88]:25, delay=10, delays=0.19/0.01/5.1/5.1, dsn=5.7.1, status=bounced (host 203.117.19.88[203.117.19.88] said: 550 5.7.1 Unable to relay (in reply to RCPT TO command)) Apr 13 18:26:09 localhost postfix/smtp[15839]: 57EDE5E07DD: to=<aldrich.sinel@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=10, delays=0.19/0.01/5.1/5.2, dsn=2.6.0, status=sent (250 2.6.0 <20150413102559.57EDE5E07DD@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:09 localhost postfix/smtp[15839]: 57EDE5E07DD: to=<henderik.layar@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=10, delays=0.19/0.01/5.1/5.2, dsn=2.6.0, status=sent (250 2.6.0 <20150413102559.57EDE5E07DD@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:09 localhost postfix/smtp[15839]: 57EDE5E07DD: to=<mis.corporate@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=10, delays=0.19/0.01/5.1/5.2, dsn=2.6.0, status=sent (250 2.6.0 <20150413102559.57EDE5E07DD@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:09 localhost postfix/smtp[15839]: 57EDE5E07DD: to=<sandesh.dessai@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=10, delays=0.19/0.01/5.1/5.2, dsn=2.6.0, status=sent (250 2.6.0 <20150413102559.57EDE5E07DD@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:09 localhost postfix/smtp[15834]: 184EE5E05B2: to=<aldrich.sinel@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=11, delays=0.23/0.1/0.13/10, dsn=2.6.0, status=sent (250 2.6.0 <20150413102559.184EE5E05B2@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:09 localhost postfix/smtp[15834]: 184EE5E05B2: to=<mis.corporate@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=11, delays=0.23/0.1/0.13/10, dsn=2.6.0, status=sent (250 2.6.0 <20150413102559.184EE5E05B2@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:09 localhost postfix/smtp[15834]: 184EE5E05B2: to=<sandesh.dessai@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=11, delays=0.23/0.1/0.13/10, dsn=2.6.0, status=sent (250 2.6.0 <20150413102559.184EE5E05B2@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:09 localhost postfix/cleanup[15832]: BF7465E07DE: message-id=<20150413102609.BF7465E07DE@localhost.localdomain> Apr 13 18:26:09 localhost postfix/qmgr[7229]: BF7465E07DE: from=<>, size=2875, nrcpt=1 (queue active) Apr 13 18:26:09 localhost postfix/bounce[15842]: 57EDE5E07DD: sender non-delivery notification: BF7465E07DE Apr 13 18:26:09 localhost postfix/qmgr[7229]: 57EDE5E07DD: removed Apr 13 18:26:09 localhost postfix/cleanup[15849]: CE8475E07DF: message-id=<20150413102609.CE8475E07DF@localhost.localdomain> Apr 13 18:26:09 localhost postfix/bounce[15847]: 184EE5E05B2: sender non-delivery notification: CE8475E07DF Apr 13 18:26:09 localhost postfix/qmgr[7229]: CE8475E07DF: from=<>, size=3256, nrcpt=1 (queue active) Apr 13 18:26:09 localhost postfix/qmgr[7229]: 184EE5E05B2: removed Apr 13 18:26:10 localhost postfix/smtp[15834]: BF7465E07DE: to=<airmanager@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=0.44, delays=0.07/0/0.11/0.26, dsn=2.6.0, status=sent (250 2.6.0 <20150413102609.BF7465E07DE@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:10 localhost postfix/smtp[15839]: CE8475E07DF: to=<airmanager@meritushotels.com>, relay=203.117.19.88[203.117.19.88]:25, delay=0.42, delays=0.12/0/0.11/0.18, dsn=2.6.0, status=sent (250 2.6.0 <20150413102609.CE8475E07DF@localhost.localdomain> Queued mail for delivery) Apr 13 18:26:10 localhost postfix/qmgr[7229]: BF7465E07DE: removed Apr 13 18:26:10 localhost postfix/qmgr[7229]: CE8475E07DF: removed
Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Airwave email notification not sent by mail server

Since emails to your internal domain work, that eliminates the AirWave server from being the issue.  You can also confirm that the AirWave server is not the issue by checking /var/log/maillog.  Since this seems to be a mail path issue, try checking with your mail admins to see if there's any grey listing software or spam filters between the mail server and external domains (such software often times doesn't allow mail out unless it's on an approved domain list).  Additionally, you may need to get the mail admins to create the account in case the block any non-real users from spamming outside the network.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Airwave email notification not sent by mail server

From your output, it leads me to think that something in the mail relay isn't working for the external domains.  What happens if you add those domains as relayhosts in /etc/postfix/main.cf?


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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