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MVP
Posts: 706
Registered: ‎12-01-2010

Airwave firmware upgrade of iAP fails

I've been very happy to see more and more iAP management functions crop up in newer versions of Airwave.

I'm on 7.6.1 and for the last several revisions, we've been upable to upgrade firmware on our iAPs.

 

My most recent attempt was to upgrade one of my lab setups (single iAP lab) from 6.1.3.4-3.1.0.0_25320 to 6.1.3.4-3.1.0.1_35899

 

The job shows "Firmware upgrade job is stopped because too many upgrades have failed"

 

This has worked in the past in older revisions of Airwave with older revisions of iAP code.

 

Where you folks recommend I look for the cause and a fix?

 

--Matthew

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
Moderator
Posts: 1,251
Registered: ‎10-16-2008

Re: Airwave firmware upgrade of iAP fails

I'm opening a task for QA to replicate this and provide steps, will update you with results when they come in.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Moderator
Posts: 1,251
Registered: ‎10-16-2008

Re: Airwave firmware upgrade of iAP fails

Looks like your old IAP version is a slight typo, should be 6.1.3.4-3.1.0.0_35320 correct?

 

If so, the runs we did in our lab worked out, so next steps to try:

1.  possible firmware file corruption

-try downloading the image again from the support website

-delete the current entry from AMP's firmware page (Device Setup -> Firmware Files)

-upload the newly downloaded image

-attempt the firmware upgrade once again

 

2.  if it still doesn't work after trying the process again, verify settings

-are the IAPs and VC in monitor or managed mode?

-if monitor mode, is AMP Setup -> allow firmware upgrade in monitor mode allowed?

 

3.  if the settings are good, a support case should be opened for our support engineers to assist further.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
MVP
Posts: 706
Registered: ‎12-01-2010

Re: Airwave firmware upgrade of iAP fails

We tried a few more times - just in case hitting the button again would make it work.

The 5th time was the charm.

 

Upgraded.

 

Can't tell you why try 5 was better than 1 or 2 or 3 or 4.

 

Thanks for your help.

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
MVP
Posts: 706
Registered: ‎12-01-2010

Re: Airwave firmware upgrade of iAP fails

Yes, I typo'd the message here on the forum, the 35320 is correct and what I have on the Airwave firmware table.

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
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