Network Management

Hello,

I'm trying to register my HP procurve swith 1700-24 in my airwave server, it's correctly detected but the status stick to Down (SNMP get Failed).

That's odd because all informations have been well retreived from my switch :

- Neighbors tab is well filled

- Interfaces are all there

The only thing which is not retreive is the usage traffic.

This status "Down" prevent it to be visible in "Topology" module.

In the alerts & Event section : Failed to read device ressource data (received no data)

I tried various device type (Router/switch, universal network, custom  ...) but each time there is a different problem (no lldp , snmp get failed, trzffci usage is there but no neighbors ...).

Anybody else with this kind of problem ?

Thanks in advance

Olivier

The down status reports SNMP communication issue.  Have you tried following this article to test SNMP?

What version of SNMP is in use?  Double check that it matches the Group -> Basic -> SNMP version setting.

I did the folowing check :

$ sw2 100 sysname
SNMPv2-MIB::sysName.0 = STRING: 1700 Entrepot3

so the SNMP connection is ok.

Sw2 100 .1 -Cc

no timeout, saw the whole mib table.

In the monitor screen

Status : Down (SNMP get failed)

Firmware unknow, no LAN MAC address, no usage, no uptime

In the Neighbors tab, i call see all devices conencted to the switch

In the Interfaces screen i can see all switch interfaces with incoming/outgoing traffic

But status still Down !!!

Regards,

Olivier

Polling the device now doesn't correct the down status?  Check the SNMP fetcher logs from the System -> Status page, make sure there's no crashes/errors.

Did you happen to try restarting the application from the bottom of the System page?  If not, give that a try when you can afford to have the AMP down for 10-15 minutes.

If polling now and restarting the application doesn't resolve the issue, then it might be time to open a support case.