Network Management

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Occasional Contributor II
Posts: 43
Registered: ‎11-02-2015

Airwave trigger false reporting

I've setup a test folder with a couple APs in it to track when APs go down. The threshold is set to 10 minutes of downtime.

 

The problem I'm seeing is that we are getting alerts for APs that are not actually down. I can check the AP in the controller and the AP is up, operational, and has been for weeks. The only thing I can think of is that since these are remote sites, the WAN connection may be going down.

 

Is there something I might be missing? Is airwave polling the AP itself or is it getting information from the controller? The controller and Airwave server are on the same subnet plugged into the same switch.

-Joey
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