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Frequent Contributor II

Airwave visualrf incorrect client location

Hi,

 

I mapped floor plan into Airwave --> visualrf

As i saw, it's showing incorrect client location in the floor plan.

 

Kindly suggest resolution

 

Thank you...

Aruba Employee

Re: Airwave visualrf incorrect client location

client location in visualrf depends up on floor plan size, number of APs hearing that parituclar client. please follow below steps

  • Make sure, while uploading the floor plan , set proper floor size if it is jpeg or pdf file
  • If it is dwg file visualrf automatially take the floor size values
  • Draw regions on floor where APs beeen provisioned and also exteriror walls
  • If only one AP hearing the client then we wont see accurate client location, at least three APs should hear that particular client with good signal strength.

Regards,

Pavan

 

if my post address your quesitons, accept as solution and give kudos:)

 

 

Frequent Contributor I

Re: Airwave visualrf incorrect client location

I'm having the same problem. My clients are showing up in different buildings. If you highlight the client under properites it will show the AP the client is associated with and it's not in the building that I have open in VisualRF. I'm thinking of just rebooting AirWave. I am gettting the following event log messages:

 

Restarting service Client Monitor Worker

ExecUIQuery failed for 128.180.130.6: 500 Connect failed: connect: timeout; Operation now in progress

Aruba Employee

Re: Airwave visualrf incorrect client location

Hi,

 

ExecUIQuery failed for 128.180.130.6: 500 Connect failed: connect: timeout; Operation now in progressd"
These errors are generated basically when Airwave is unable to do execUI queries on the controllers, as the credentials, entered on airwave for that controller, does not have the proper permissions to execute those commands or airwave not able to query within telnet/ssh timeout period.

 

VisualRF client locaiton is nothing to do with this error message. Try restart the engine once and check the status. Make sure there is no duplicate enteries on VisualRF floor.

 

Regards,

Pavan

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