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AppRF Client Sessions Processor Status: Down

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  • 1.  AppRF Client Sessions Processor Status: Down

    Posted Nov 24, 2016 09:23 AM

    Seeing some unusual slowness on Airwave.

    Noticed this

    AppRF Client Sessions ProcessorDown/var/log/pef_processor

    That service should be running since it is on all my other AMP servers. Don't know why it's DOWN or how to get it back UP.

    Log file shows lots of this

     

     

    Thu Nov 24 09:20:44 2016: Started (PID: 11559)
    Thu Nov 24 09:20:44 2016: Postgres PID: 11561
    Thu Nov 24 09:20:44 2016: Falling through to CORE::exit (11559 - Daemon::PEFProcessor): Logging in: Unknown error 18446744073709551607
     at /usr/local/airwave/lib/perl/Mercury/MQMessageBus.pm line 78
    	Mercury::MQMessageBus::connect('Mercury::MQMessageBus=HASH(0x7fb1b4ff4570)') called at /usr/local/airwave/lib/perl/Mercury/MQMessageBus.pm line 59
    	Mercury::MQMessageBus::get_new_instance('Mercury::MQMessageBus', 'auxiliary_connect', 'CODE(0x7fb1f4ac8d80)') called at /usr/local/airwave/lib/perl/Mercury/MQMessageBus.pm line 43
    	Mercury::MQMessageBus::make_new_connection('Mercury::MQMessageBus', 'auxiliary_connect', 'CODE(0x7fb1f4ac8d80)') called at /usr/local/airwave/lib/perl/Mercury/MQMessageBus.pm line 38
    	Mercury::MQMessageBus::instance('Mercury::MQMessageBus', 'auxiliary_connect', 'CODE(0x7fb1f4ac8d80)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/RabbitConsumerBase.pm line 48
    	Mercury::Daemon::RabbitConsumerBase::init_rabbit('Mercury::Daemon::PEFProcessor=HASH(0x7fb1f49ad360)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/RabbitConsumerBase.pm line 43
    	Mercury::Daemon::RabbitConsumerBase::init('Mercury::Daemon::PEFProcessor=HASH(0x7fb1f49ad360)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/PAPIHandlerBase.pm line 25
    	Mercury::Daemon::PAPIHandlerBase::init('Mercury::Daemon::PEFProcessor=HASH(0x7fb1f49ad360)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/PAPIStatsUpdaterMixin.pm line 14
    	Mercury::Daemon::PAPIStatsUpdaterMixin::init('Mercury::Daemon::PEFProcessor=HASH(0x7fb1f49ad360)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/PEFProcessor.pm line 40
    	Mercury::Daemon::PEFProcessor::init('Mercury::Daemon::PEFProcessor=HASH(0x7fb1f49ad360)') called at /usr/local/airwave/lib/perl/Mercury/Base.pm line 40
    	Mercury::Base::new_from_hashref('Mercury::Daemon::PEFProcessor', 'Mercury::Daemon::PEFProcessor=HASH(0x7fb1f49ad360)') called at /usr/local/airwave/lib/perl/Mercury/Base.pm line 17
    	Mercury::Base::new('Mercury::Daemon::PEFProcessor') called at /usr/local/airwave/lib/perl/Mercury/Daemon/Service/Forkable.pm line 51
    	Mercury::Daemon::Service::Forkable::__ANON__() called at /usr/local/airwave/lib/perl/Mercury/Utility/Processes.pm line 127
    	Mercury::Utility::Processes::__ANON__() called at /usr/local/airwave/lib/perl/Mercury/Utility/Processes.pm line 83
    	Mercury::Utility::Processes::fork_and_run('CODE(0x7fb1f4aa78e0)') called at /usr/local/airwave/lib/perl/Mercury/Utility/Processes.pm line 129
    	Mercury::Utility::Processes::fork_and_run_detached('CODE(0x7fb1f4bf84f0)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/Service/Forkable.pm line 53
    	Mercury::Daemon::Service::Forkable::_restart('Mercury::Daemon::Service::PEFProcessor=HASH(0x7fb1b4f48ba0)', 1) called at /usr/local/airwave/lib/perl/Mercury/Daemon/Service.pm line 90
    	Mercury::Daemon::Service::restart('Mercury::Daemon::Service::PEFProcessor=HASH(0x7fb1b4f48ba0)', 1) called at /usr/local/airwave/lib/perl/Mercury/Daemon/ServiceWatcher.pm line 272
    	Mercury::Daemon::ServiceWatcher::check_services('Mercury::Daemon::ServiceWatcher=HASH(0x7fb1f405a458)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/ServiceWatcher.pm line 184
    	Mercury::Daemon::ServiceWatcher::__ANON__() called at /usr/local/airwave/lib/perl/Mercury/Utility.pm line 175
    	eval {...} called at /usr/local/airwave/lib/perl/Mercury/Utility.pm line 175
    	Mercury::Utility::safe_eval('CODE(0x7fb1f46ba450)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/ServiceWatcher.pm line 185
    	Mercury::Daemon::ServiceWatcher::main('Mercury::Daemon::ServiceWatcher=HASH(0x7fb1f405a458)') called at /usr/local/airwave/lib/perl/Mercury/Daemon/Base.pm line 170
    	Mercury::Daemon::Base::go('Mercury::Daemon::ServiceWatcher=HASH(0x7fb1f405a458)') called at /etc/httpd/conf/bootstrap.pl line 102
    	eval {...} called at /etc/httpd/conf/bootstrap.pl line 101
    	main::__ANON__() called at /usr/local/airwave/lib/perl/Mercury/Utility/Processes.pm line 83
    	Mercury::Utility::Processes::fork_and_run('CODE(0x7fb1b42da188)') called at /etc/httpd/conf/bootstrap.pl line 111
    	require /etc/httpd/conf/bootstrap.pl called at (eval 2) line 1
    	eval 'require q /etc/httpd/conf/bootstrap.pl 
    ;' called at /etc/httpd/conf/bootstrap.pl line 0

     Wondering how do I kill this particular process and restart it?

     

    Thanks



  • 2.  RE: AppRF Client Sessions Processor Status: Down

    EMPLOYEE
    Posted Nov 26, 2016 05:56 AM

    You scould open a tac case if rebooting Airwave does not resolve this.