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New Contributor
Posts: 4
Registered: ‎11-07-2016

Can't export report from Airwave 8.2.2

I can't export report from Airwave 8.2.2

the error show that 'Internal server error'

 

anyone seen this problem before

 

Guru Elite
Posts: 20,396
Registered: ‎03-29-2007

Re: Can't export report from Airwave 8.2.2

How long as this been happening?

Has this ever worked?



Colin Joseph
Aruba Customer Engineering

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Contributor II
Posts: 41
Registered: ‎12-01-2016

Re: Can't export report from Airwave 8.2.2

I have seen this error if your reports have extensive graphs. Are you trying to export CSV or PDF? In my case, TAC asked me to remove some attributes from the report that were generating graphs!

Jibran Aziz
ACDX | ACCP | ACMP | ACMA | CCIE (RnS, SP, DC) | JNCIS | JNCIA
New Contributor
Posts: 4
Registered: ‎11-07-2016

Re: Can't export report from Airwave 8.2.2

Sorry for bad explanation.

I have a problem with 'Bill of materials' when I selected it, the error show 'Internal Server Error.'

New Contributor
Posts: 4
Registered: ‎11-07-2016

Re: Can't export report from Airwave 8.2.2

Sorry for bad explanation.

I have a problem with 'Bill of materials' when I selected it, the error show 'Internal Server Error.'

 

I've never used it before so i don't know it work or not.

Contributor II
Posts: 41
Registered: ‎12-01-2016

Re: Can't export report from Airwave 8.2.2

Unfortunately, I still don't understand the problem completely. Are we talking about Bill of materials in Visual RF?

Jibran Aziz
ACDX | ACCP | ACMP | ACMA | CCIE (RnS, SP, DC) | JNCIS | JNCIA
New Contributor
Posts: 4
Registered: ‎11-07-2016

Re: Can't export report from Airwave 8.2.2

Yes, I use Virsual RF in AirWave 8.2.2.

Can't get the Bill of Materials 

Contributor II
Posts: 41
Registered: ‎12-01-2016

Re: Can't export report from Airwave 8.2.2

Though I would recommend opening a TAC case to identify exact issue but I have seen this in the past as well. Even I faced a similar issue in my ACDX exam (was using a laptop provided at the exam facility) and this remained unresolved until the end of the exam.

It is usually more of an end device issue rather than Airwave/Visual RF. Contacting Aruba TAC will be your best bet.

 

Jibran Aziz
ACDX | ACCP | ACMP | ACMA | CCIE (RnS, SP, DC) | JNCIS | JNCIA
Moderator
Posts: 1,244
Registered: ‎10-16-2008

Re: Can't export report from Airwave 8.2.2

Yes, please open a support case.  It would also help to understand if when you try to generate the Bill of Materials, if there's any crash in the logs:

/var/log/httpd/error_log

/var/log/visualrf/visualrf.log


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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