Network Management

Reply
Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Can't log in Airwave 8.0.0

Hi,

 

After upgrade to Airwave 8.0.0, I can't log in with the GUI. I can see the little animation but it's loading loading loading and I am stuck there. I can access to the console, no problem.

 

Any idea where I can take a look at ?

 

Thanks

 

Dimitri

Guru Elite
Posts: 19,949
Registered: ‎03-29-2007

Re: Can't log in Airwave 8.0.0

You should contact TAC, unfortunately.

Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
Chief Airhead
Posts: 1,009
Registered: ‎07-13-2010

Re: Can't log in Airwave 8.0.0

No ideas here. Were you able to find something out?

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
MVP
Posts: 1,399
Registered: ‎10-25-2011

Re: Can't log in Airwave 8.0.0

Does a GUI appear?

If so, try resetting the admin account from the CLI like so

dbc "update users set password='2cf94b0aea63ebf7bf41c90fe500603e' where username ='admin';"

This will reset the admin account to admin/admin

Give that a shot.

Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Re: Can't log in Airwave 8.0.0

Yes the GUI appears and it's not a problem of user and password, I can log in thru the console.

MVP
Posts: 1,399
Registered: ‎10-25-2011

Re: Can't log in Airwave 8.0.0

The console account is different than the webUI account.

Unless your console allows you webui access
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
MVP
Posts: 470
Registered: ‎05-11-2011

Re: Can't log in Airwave 8.0.0

did you try different browsers? I've had problems with IE11 and Chrome, but got it working in latest build Firefox.
Regards
John Solberg

-ACMX #316 :: ACCP-
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Re: Can't log in Airwave 8.0.0

Yes, I have tried it with differents browsers, still the same problem, I am stucked in the log in, see the capture.

 

aw.PNG

MVP
Posts: 1,399
Registered: ‎10-25-2011

Re: Can't log in Airwave 8.0.0

try to reset the password through the console with the command I gave you and try again.

If that does not work, you need to open a support case
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
Search Airheads
Showing results for 
Search instead for 
Did you mean: