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Contributor I
Posts: 33
Registered: ‎09-14-2011

Cannot delete or unignore device in Airwave

Hi,

 

I'm trying put back in the new device list a device that was once ignored.

In the webUI neither the delete button or unignore works, clicking on them will only show me a message about the licensing. As shown on the screenshot bellow :

 

1-bouton.png

 

Here's the result of clicking on one of those button :

3-result.png

Can anyone help ?

Guru Elite
Posts: 8,180
Registered: ‎09-08-2010

Re: Cannot delete or unignore device in Airwave

Looks like you're out of licenses. You'll need to add more or delete some existing devices. 


Thanks, 
Tim

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Contributor I
Posts: 33
Registered: ‎09-14-2011

Re: Cannot delete or unignore device in Airwave

[ Edited ]

I'm not out of licences, as you can see I'm at 98% of my limit, with still 31 remaining licenses.

Adding new devices from the "New devices" list still works alright.

 

4-licences.png

Contributor I
Posts: 33
Registered: ‎09-14-2011

Re: Cannot delete or unignore device in Airwave

For anyone looking for a fix to this problem, i got it from Aruba Support :

 

#dbc 'update ap set state = 0 where state =3;'

 

The corresponding command will move the all the APs in Ignored List to New Devices List.

Moderator
Posts: 1,251
Registered: ‎10-16-2008

Re: Cannot delete or unignore device in Airwave

That's surprising since I'm able to both unignore and delete.  What version of AirWave code are you running?  I tested on 8.0.9


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Contributor I
Posts: 33
Registered: ‎09-14-2011

Re: Cannot delete or unignore device in Airwave

I had the problem on version 8.0.9, then trying to fix it I upgraded to 8.0.9.1, still the same problem.

It seems the problem only appear when you are using 95% or more licences.

Occasional Contributor I
Posts: 7
Registered: ‎01-26-2015

Re: Cannot delete or unignore device in Airwave


MrWind wrote:

For anyone looking for a fix to this problem, i got it from Aruba Support :

 

#dbc 'update ap set state = 0 where state =3;'

 

The corresponding command will move the all the APs in Ignored List to New Devices List.


Mr Wind, this worked and my devices are now in the new category. Thanks!

New Contributor
Posts: 2
Registered: ‎06-18-2015

Re: Cannot delete or unignore device in Airwave

Sorry to drum up an old topic, but I just ran into this issue this morning.  I am using 93% of my licenses.

 

Running 8.0.9.1, I am unable to unignore or delete devices in my ignore list.

 

Moderator
Posts: 1,251
Registered: ‎10-16-2008

Re: Cannot delete or unignore device in Airwave

Do you happen to know how many ignored devices you have?  Did you try setting all ignored devices to new devices?

#dbc 'select count(*) from ap where state = 3;'

#dbc 'update ap set state = 0 where state = 3;'

 


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
New Contributor
Posts: 2
Registered: ‎06-18-2015

Re: Cannot delete or unignore device in Airwave

I had 129 ignored devices.  I was able to set them all back to new using:

 

#dbc 'update ap set state = 0 where state = 3;'

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