Network Management

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Occasional Contributor II
Posts: 10
Registered: ‎07-22-2016

Cannot get Airwave to synchronize with Junos Space Network Director

Hello. I'm trying to set up a unified system at my office to manage both my Juniper switches and my Aruba IAPs. I've read that the Airwave software, and Juniper's Network Director (part of Junos Space) are integrated in a way that would allow me to do that.

 

From the documentation, I log in to Network Director, go to wireless preferences, and enter the url and credentials of my Airwave server. Then I log in to Airwave, and go to "AMP Setup", and then to "Juniper" and enter the Network Director URL. Airwave seems to recognize it just fine, and Network Director has a "test connection" button in its settings that says it's able to connect. 

 

However, when I try to view my Aruba device inventory via ND (via the "view aruba wireless device inventory button"), it says that I need to syncronize the two servers. And clicking synchronize now creates a task that says it completes successfully, but I never get the error to go away. All the links to Airwave from within ND work though, so I know the credentials are correct. 

 

Am I missing a setting on the Airwave side? I can't find any further documentation, though I did read that there is supposed to be a link to open ND from within Airwave that I can't seem to find.

 

Any ideas?

 

Thanks,

Lane

Occasional Contributor II
Posts: 10
Registered: ‎07-22-2016

Re: Cannot get Airwave to synchronize with Junos Space Network Director

whoops, forgot to include my versions. Sorry.

 

Airwave server is on 8.0.8.1, and the ND is on 2.5R2

 

 

Aruba Employee
Posts: 63
Registered: ‎04-24-2013

Re: Cannot get Airwave to synchronize with Junos Space Network Director

Hi lthomas,

 

Communication between AirWave and Juniper's ND happens over https. Could we make sure we are not blocking the ports?


Regards,

Vishnu

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Occasional Contributor II
Posts: 10
Registered: ‎07-22-2016

Re: Cannot get Airwave to synchronize with Junos Space Network Director

Hi Vishnu,

 

Neither device has the https port blocked, as I access both interfaces over https.

 

They are on different subnets, however. Could this be causing the issue? Though ND is perfectly capable of connecting to and managing switches on the same subnet as the airwave.

 

-Lane

Occasional Contributor II
Posts: 10
Registered: ‎07-22-2016

Re: Cannot get Airwave to synchronize with Junos Space Network Director

To further add to this, nmap tells me that both of the servers has port 443 (HTTPS) open. So I'm still unable to figure out why the two devices wont sync.

Contributor I
Posts: 52
Registered: ‎11-04-2013

Re: Cannot get Airwave to synchronize with Junos Space Network Director

I have the same problem. I checked ports and issue "Check Connectivity" in Network Director with success. Every job regarding synchronization with AirWave is also successful but still have message in Network Director:

"ND is not yet synchronized with Aruba Airwave server.
Synchronize with Aruba Airwave Server Now" 

lthomas did you find solution?

Occasional Contributor II
Posts: 10
Registered: ‎07-22-2016

Re: Cannot get Airwave to synchronize with Junos Space Network Director

Hi Buli,

 

Nope, still facing the same problem you are. Glad to know I'm not alone. What versions are you on?

Contributor I
Posts: 52
Registered: ‎11-04-2013

Re: Cannot get Airwave to synchronize with Junos Space Network Director

Network Director 2.5R2

AirWave 8.2.1.1

Aruba Employee
Posts: 63
Registered: ‎04-24-2013

Re: Cannot get Airwave to synchronize with Junos Space Network Director

I would suggest to open a support case so that TAC can help in investigating this.


Regards,

Vishnu

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Contributor I
Posts: 52
Registered: ‎11-04-2013

Re: Cannot get Airwave to synchronize with Junos Space Network Director

I've got feedback from Juniper's engineers that it is a common problem.... I'm waiting for further information from them.

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