Network Management

Reply
Occasional Contributor II
Posts: 13
Registered: ‎07-16-2013

Client information missing in Airwave

Hi, i have a strange problem with my Airwave 8.2.3.1 deployment. Our Airwave perfectly, collecting data about APs and clients until first reboot (after deployment from OVA). I can see AP and details about APs but absolutely no clients data. There is 0 clients connected in AirWave and for example 520 in MC.

 

Once client data recording stopped in the middle of the day without any event like restart or migration of the AirWave VM.

 

Airwave, MC and APs are in one L2 network. Can anybody hint me hot to debug this behavior? Now I'm going to do 7th redeployment of our Airwave. Only solution I have is redeploy Airwave from OVA and do all configuration and device discovery again.

 

Martin

Aruba Employee
Posts: 128
Registered: ‎04-24-2013

Re: Client information missing in Airwave

Hi,


Are these mobility controllers or IAPs? Are we collecting details from device using SNMP or AMON? You can check the Amp setup --> General --> Additional Amp services and check whether Prefer AMON vs SNMP Polling is set to yes. If its set to yes, it means the data is collected over AMON. 


If its AMON please check the AMON configuration on Controller and make sure everything looks good. You can execute the below commands on Controller(mobility) CLI to check whether AMON is configured correctly if we are using it. 

 

#show mgmt-servers

#show mgmt-server profile default-amp

 

Also, what is the status of the devices on Airwave? Any errors in the event log when we do a manual poll?

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Search Airheads
Showing results for 
Search instead for 
Did you mean: