Network Management

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Contributor II

Configuration Stuck on Verifying

Within the last two days, one of my clusters is saying that the configuration is Verifying. I have not changed anything to cause this. I have rebooted the AP's and the VC and its still stuck. i do not have any pending changes that wouldve caused this. Any ideas?

APs.PNG

edit.... heres another screenshot.

AP2.PNG

 

 

Moderator

Re: Configuration Stuck on Verifying

Generally: check device audit logs.  If nothing in the audit logs, try the error log to see if maybe there's an empty value causing a crash.

 

What version of AirWave, IAP model, and IAP firmware do you have running?  Are IAPs managed template based of by Instant GUI Config?  If IGC, check IGC logs as well.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Contributor II

Re: Configuration Stuck on Verifying

AirWave Management Platform 8.2.5

ArubaOS (MODEL: 205), Version 6.4.4.8-4.2.4.9

 

and yes they are configured using the instant config.

 

 

 

Contributor II

Re: Configuration Stuck on Verifying

rgin heres what i see in igc log

 

2018-05-01 14:04:20,257 INFO Group com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-01 14:19:20,257 INFO Message com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-01 14:19:20,727 INFO Core[1] com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-01 14:19:20,727 INFO Group com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-01 14:19:39,691 INFO Core[1] com.airwave.config.services.MessageService Received message with type: update

2018-05-01 14:19:39,692 INFO Group com.airwave.config.services.GroupService change type[update] for table[ap]
2018-05-01 14:20:38,159 INFO Core[1] com.airwave.config.services.MessageService Received message with type: update

2018-05-01 14:20:38,162 INFO Group com.airwave.config.services.GroupService change type[update] for table[ap]
2018-05-01 14:21:39,780 INFO Core[1] com.airwave.config.services.MessageService Received message with type: config

2018-05-01 14:21:40,307 INFO Message com.airwave.config.services.MessageService sending:
{"command":"audit_result_update","ap_id":211,"audit_status":"Good"}

2018-05-01 14:36:40,311 INFO Message com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-01 14:36:40,758 INFO Core[1] com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-01 14:36:40,758 INFO Group com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-01 14:51:40,759 INFO Message com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-01 14:51:41,217 INFO Core[1] com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-01 14:51:41,217 INFO Group com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-01 15:06:41,218 INFO Message com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-01 15:06:41,666 INFO Core[1] com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-01 15:06:41,666 INFO Group com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-01 15:21:41,667 INFO Message com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-01 15:21:42,327 INFO Core[1] com.airwave.config.services.MessageService Received message with type: bootstrap

Contributor II

Re: Configuration Stuck on Verifying

not sure why the last message was deleted, but this is whats in the igc.log file. it just keeps repeating this.

 

2018-05-07 07:49:59,975 INFO  Core[1]      com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-07 07:49:59,975 INFO  Group        com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-07 08:04:59,975 INFO  Message      com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-07 08:05:00,231 INFO  Core[1]      com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-07 08:05:00,231 INFO  Group        com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-07 08:20:00,231 INFO  Message      com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-07 08:20:00,511 INFO  Core[1]      com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-07 08:20:00,511 INFO  Group        com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-07 08:35:00,511 INFO  Message      com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-07 08:35:00,762 INFO  Core[1]      com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-07 08:35:00,763 INFO  Group        com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-07 08:50:00,763 INFO  Message      com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-07 08:50:01,034 INFO  Core[1]      com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-07 08:50:01,034 INFO  Group        com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
2018-05-07 09:05:01,034 INFO  Message      com.airwave.config.services.MessageService sending:
{"command":"bootstrap"}

2018-05-07 09:05:01,502 INFO  Core[1]      com.airwave.config.services.MessageService Received message with type: bootstrap

2018-05-07 09:05:01,502 INFO  Group        com.airwave.config.services.GroupService Group Access Points instant_gui_config status is 0, discarded
Contributor II

Re: Configuration Stuck on Verifying

update

 

had to make a change to another one of my vc's at a different location. it to is now stuck in verifying. so i looked at the /var/log/config_pusher file and its not pushing the configs. how can i force the push from AirWave?

New Contributor

Re: Configuration Stuck on Verifying

1. Go to VC monitor page to check if this VC has in-process/failed firmware or DRT(8.2.6.1) upgrade job? if yes, please make sure remove the job and try again. 

2. Check VC > Alerts & Events > Recent AMP Device Events will provide some useful infomation.

3. Check AMP Setup > Permanace > Maximun number of config process and maximun number of audit process, if value is too low, please set them both to 20. 

 

if issue still, please help to upload:

VC monitor page screen shot

VC > Alert & Events > Recent AMP Device Events 

igc.log file

Contributor II

Re: Configuration Stuck on Verifying

i rebooted the AMP and that fixed the issue. also worked with support last night and they stated that for 200 access points and 500+ connections, that 8 GB of RAM was to low. the swap RAM was at 4GB. so we increased the VM's RAM to 20GB.

 

This is what was going on at first, as you can see the usage was strange
RAM on AirWave.PNG

 

now that we have changed the RAM heres what it looks like now.

AMP.PNG

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