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Contributor II

Controller Detected down on AirWave

Hi All,

 

i have some problem with AirWave.

Why my controller detected down on AirWave ? i already re-attached the controller to AirWave, but failed. This problem still persist.

 

what should i do ???

kindly need your advice

Guru Elite

Re: Controller Detected down on AirWave

How long has this been happening?

Is there a firewall between Airwave and the controller?

 



Colin Joseph
Aruba Customer Engineering

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Aruba Employee

Re: Controller Detected down on AirWave

What is the down message it is showing  in APs/Devices>Monitor page of controller in Airwave? If it failing with snmp time out / device unreachable/ICMP error then you have to check below things

  • Make sure you have proivded same community string in APs/Devices>manage page of the controller, which you have configured in controller.
  • Try ping the controller from Airwave command line to check whether it is reachable or not? If it is not reachable then check snmp port is allowed in firewall.
  • If it reachable and community string is correct then try increase the snmp timeout/retries value in Devices Setup > Communication page.

 

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