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Controller reports 190 clients, Airwave reports 41 -- where's the disconnect?

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  • 1.  Controller reports 190 clients, Airwave reports 41 -- where's the disconnect?

    Posted Mar 26, 2014 06:39 PM

    We just deployed a new warehouse with a 7210 controller and 140 AP104/105 and noticed that the controller was reporting 30-50 clients, while Airwave was reporting 0. So we got to looking around.

     

    I have one warehouse where both agree at 113, the others all disagree.

    The biggest discrepency is the one mentioned in the subject line - 149 missing clients.

     

    What shoul I be looking at to confirm settings and to verify the interaction between Airwave and my controllers?

    I'd like them to be in better sync.

     


    #7210


  • 2.  RE: Controller reports 190 clients, Airwave reports 41 -- where's the disconnect?
    Best Answer

    EMPLOYEE
    Posted Mar 26, 2014 06:50 PM

    Try turning off "Prefer Amon" in Airwave..



  • 3.  RE: Controller reports 190 clients, Airwave reports 41 -- where's the disconnect?

    Posted Mar 26, 2014 07:08 PM

    I've turned AMON Prefered off, will watch it to see if it improves.

     



  • 4.  RE: Controller reports 190 clients, Airwave reports 41 -- where's the disconnect?

    Posted Mar 27, 2014 01:14 PM

    That did it, thanks!

     

    300 more clients reported in jsut a few minutes.



  • 5.  RE: Controller reports 190 clients, Airwave reports 41 -- where's the disconnect?

    Posted Jun 05, 2014 03:36 AM

    I faced the same problem. 

    Is AMON recently introduced? My controller is running 6.3.1.5 and Airwave 7.7.10.

     

    How is AMON compared to SNMP? 



  • 6.  RE: Controller reports 190 clients, Airwave reports 41 -- where's the disconnect?

    EMPLOYEE
    Posted Jun 05, 2014 03:55 AM

    Amon is working.  It is the "prefer Amon" knob that is not working.

     

    Amon provides more information than SNMP  (http://community.arubanetworks.com/t5/Community-Tribal-Knowledge-Base/Why-you-should-always-enable-AMON-on-your-Aruba-Controller-when/ta-p/72104), but the "prefer Amon" button is not working.