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Device Configuration Unknown (Airwave)

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  • 1.  Device Configuration Unknown (Airwave)

    Posted Dec 19, 2017 02:06 PM

    Hello everyone,

     

    I have recently received help on getting our Airwave server going which I appreciate. After adding a few of the IAPs to the server in the Instant portal some APs came up as "Good" under the configuration tab. We added a few more sites that have more devices and the configuration is coming back as "Unknown" now there are more Unknown devices than there are good. Is there a fix for this? Is this a time issue since there are more devices?

     

    Thanks for the assistance in advance



  • 2.  RE: Device Configuration Unknown (Airwave)

    Posted Dec 19, 2017 03:50 PM

    EDIT:
    My mistake. I thought this was calling out switches. I am having this problem with Switches. Not IAPs.



  • 3.  RE: Device Configuration Unknown (Airwave)
    Best Answer

    Posted Dec 21, 2017 03:08 AM

    For unknown status, generally is airwave can't fetch iap configurations.

    Please check:

    1 airwave and IAP link.

    2 Whether exist firewall with iap and airwave.

    3 if have firewall, whether open port 443.