08-22-2013 08:30 AM
This just started, the heat maps and signal strength are not showing up. We are running 7.5.7, we cannot upgrade due to the hardware requirements. I have check the CPU usage, memory usage and disk usage. All of which are fine. Is there anything else I should look at or do to get the heat maps to display? Thanks in advanced.
08-22-2013 02:39 PM
In the future, you'll probably want to know why it was in that state. To diagnose the issue, have GUI open side by side with CLI.
In CLI -> tail the visualrf log
# tail -f /var/log/visualrf/visualrf.log
In the GUI
navigate to vrf
go to the floor plan
toggle on / off the heatmap
Do you see any error crashes in the log?
Restarting VRF may resolve the issue temporarily, but doing the above can get the data that's needed for troubleshooting.
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company