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Help Desk Role

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  • 1.  Help Desk Role

    Posted Apr 13, 2016 02:21 PM

    Our help desk needs Airwave access to troubleshoot client connectivity issues, which may include UCC troubleshooting as well.  Not wanting to give them access to things they shouldn't have (config/audit/etc) I created a role with "Ap/Device Manager" access and "Monitor (Read only)".  With this access, the UCC link in client dashboard does nothing.  If you click on it, it either displays nothing or redirects you to the home page.  Is this normal?  I'm seeing this in 8.0.9.2 and 8.2.0.1.  Thankfully the UCC data is available in the client detail screen.

     



  • 2.  RE: Help Desk Role
    Best Answer

    EMPLOYEE
    Posted Apr 15, 2016 10:45 AM

    UCC is currently only available to the admin roles.  Please file a feature request for adding a view for non-admin roles.



  • 3.  RE: Help Desk Role

    Posted Apr 15, 2016 10:48 AM
    Seems a bit silly it's not available to other roles. There definitely needs
    to be finer granularity in role rights. I'll be sure to submit my 2 cents.
    :)